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HP BRANDS INTERNATIONAL

March 21, 2019 02:42PM
Has anyone done any work for KSS International. I did a job for \HP Brands, for a planet fitness shop.
I called February 15/19 and was told they were running late..2 weeks tops
Called March 1/19 oh guess what? yup, still guessed it another 2 weeks,
March 21/19. still behind.
Jackie in customer service should be mystery shopped, so rude, told me basically to FO. and hung up on me
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March 21, 2019 03:07PM
Hi!
First, pleased edit your post a little - we cannot mention a client in the same thread as the MSC as it is a violation of our ICA's and forum rules. (Just change the client to "a fitness shop" and you'll be fine).

Second, KSS and HP Brands are both longstanding reputable companies. KSS is a scheduling company and does not actually provide shops. Rather, it helps to link shoppers up with MSC's. I have picked up a lot of work through KSS and a little through HP Brands.

Third, who did you call February 15 and 19? What was running late? Is Jackie an employee of HS Brands, KSS or the client? Please clarify the scenario.

Hard work builds character and homework is good for your soul.
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March 21, 2019 03:12PM
I did 2 shops for them Feb 2nd (total of $60 due to me) and have not been paid as yet. Any idea how long after the shop their payments are made?
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March 21, 2019 03:37PM
HS Brands pays "60 days after the last day of the month when the project was completed." The ICA then adds that it may take another five days to process through PayPal. So, Work completed in January should be paid at the end of March, possibly received as late as April 5.

Hard work builds character and homework is good for your soul.
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March 21, 2019 06:06PM
I just received a payment about five minutes ago from them. It was 71 days from job completion to payment. This is as I expected, and seems pretty typical of them.
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March 21, 2019 07:36PM
I'm having my own issue with a few payments, but it's being cleared up through NetPay's payroll department. It took several emails back and forth with Jackie before she forwarded my concerns to NetPay. According to Jackie, the issues being experienced are due to the company switching from PayPal to NetPay for direct deposit. I never signed up to receive payments through PayPal, so I should not have had an issue. Jackie works with HS Brands in the payments department, and was slow to understand my issue.

Edited 1 time(s). Last edit at 03/21/2019 07:38PM by ladymacleod.
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March 21, 2019 09:03PM
My $62 was in my PayPal account this afternoon. All is well.
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March 26, 2019 07:03AM
NetPay sends you a paystub, not a payment.

@ladymacleod wrote:

I'm having my own issue with a few payments, but it's being cleared up through NetPay's payroll department. It took several emails back and forth with Jackie before she forwarded my concerns to NetPay. According to Jackie, the issues being experienced are due to the company switching from PayPal to NetPay for direct deposit. I never signed up to receive payments through PayPal, so I should not have had an issue. Jackie works with HS Brands in the payments department, and was slow to understand my issue.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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