Hi!
First, pleased edit your post a little - we cannot mention a client in the same thread as the MSC as it is a violation of our ICA's and forum rules. (Just change the client to "a fitness shop" and you'll be fine).
Second, KSS and HP Brands are both longstanding reputable companies. KSS is a scheduling company and does not actually provide shops. Rather, it helps to link shoppers up with MSC's. I have picked up a lot of work through KSS and a little through HP Brands.
Third, who did you call February 15 and 19? What was running late? Is Jackie an employee of HS Brands, KSS or the client? Please clarify the scenario.
Hard work builds character and homework is good for your soul.