Hi, I would like to read what others would do in this situation?

* Picked up an Internet inquiry shop from them with a 2-day shop period.
* Sent out my initial inquiry on the second date of the shop date window and filled in part of the report.
* Followed their shop guidelines and waited for the company to respond to my inquiry within 48 hours.
* After 48 hours have passed, I tried to finish my report but discovered that the shop was removed from my list.
* I emailed BestMark immediately re. the missing shop and that I wanted to complete the rest of the report. I also explained that I was waiting for the required 48 hours to pass but I have not received any response from the company.
* BestMark replied to say that this shop was auto canceled this morning and was picked up by another shopper. They can not reinstate the shop for me.

The shop fee is low, but I feel cheated because I have done my parts: read through all their shop documentation, researched the products on the company's website, sent out my inquiry, filled in part of the report up to the company's response questionnaire, and waited for the time to pass to finish the report, BUT I will not get pay for this shop because it has been auto canceled and reassigned to another shopper.

What do you think of that? Thanks in advance for responding.

Did you do the required certifications/pre-shop work they usually have for the internet shops ? Did you follow all the shop instructions exactly ? If you did exactly as the shop instructions said, then I would ask why they pulled the shop from you ? It would be very disturbing and I'd want to know why before doing anymore.

That is strange. I have been working for Bestmark for a couple of years now and all their web inquiry shops have a follow up period of 12 hours. Maybe these shops are new. Email them a second time. Sometimes, the email goes to different dispatchers and schedulers. I hope they understand that it was not your fault.

During regular hours you can call their number and someone can help you.

Thank you for all your input and suggestions. I will call them and try to resolve this issue by phone.

Let us know what happens. Hopefully they can assign the next shop to you or allow you to complete the shop.

I'm curious as to how this turns out, too... One thing I was wondering: Could it be that the two-day window was the expected time frame for completing the shop as to when the shop had to be started?

Thanks for all your suggestions. I talked to someone at their 1-800 number and they apologized that the system cancel the shop on me but I will be pay for it. That's good enough for me, just hope my pay come through eventually.

Great that you are going to get paid ! Wait for their next pay cycle.

@drivert4 wrote:

Thanks for all your suggestions. I talked to someone at their 1-800 number and they apologized that the system cancel the shop on me but I will be pay for it. That's good enough for me, just hope my pay come through eventually.

So, you might want to edit your original post to show that the issue is resolved. It sounds like they had a technical error, and, when notified of it, they are correcting their mistake by paying you for the shop, so clearly there is no unfair practice here.