I did a few casino shops for them. The casino is literally down the road from my house, and at that time, my mother and I were going regularly. The report was tedious, and took a couple of hours, but it was easy enough. I had to complete all of the shop requirements before I could enjoy my time and do any real gambling, as any winnings over the $60 pay during the shop had to be returned.
There was a really bad fire that came within a few miles of the casino. We were experiencing high winds, the sky was black, and there was ash everywhere. I had a shop at the casino that night, but there was no way I was going to venture anywhere near its direction. There was an advisory warning residents to stay inside, because the ash and debris was so thick. I live two miles from the casino, as the crow flies, and the neighborhood was on alert, and ready to evacuate, in the event that the winds changed directions, and headed our way.
I sent an email to the scheduler asking if I could reschedule. She emailed me back, saying she was in a bind, as I was also scheduled for a shop at the same casino a few days later. She gave me until the following day, and told me to email her as soon as the shop was completed. I sent pictures of the area where the casino is, and let her know that there was no way that I could do the shop, and that there was the possibility that the casino wouldn't be standing the next day. The pictures clearly showed that there was no visibility. She refused to budge, even after I explained that I was taking my family to stay with friends for a few days, because both of my kids, and my mother have asthma, and were seriously affected by the fire. She wasn't concerned about anything but her shop, and she refused to accept that there was no way it was going to get shopped by the following day.
I cancelled both shops, and told her to deactivate my account. She couldn't empathize and understand that I was in fear of losing my home to a fire, and I had no desire to have any further contact with her.