I have had several issues with ACL and I’m wondering if it’s just me. I had a home evaluation shop scheduled, but the company never showed up. So I planned to reschedule the inspection per the shop directions. But, it would be past the end date of the shop window. So I sent the scheduler a detailed email to see how I should proceed and was told to “follow the guidelines”. Gee really?! She never spoke to the issue that the due date will be over by the time the company sends someone out, and I will get ‘you missed your shop’ type emails, and probably won’t have access to the submit area a week later!
On another shop I was questioned about not leaving exactly an 18% tip. When I asked where the specific tip percent was discussed I got a screenshot of the guidelines. This is what they were, “Max Reimbursement / Gratuity:Meal+Bar+Tickets: $75.00 / 18%”. So, the MAXIMUM that I would get reimbursed for a tip is 18%, that doesn’t mean it has to be that amount. This may not seem like a big issue and maybe semantics, but I follow guidelines very carefully to ensure that my shops are accepted. If a company doesn’t have clear expectations, or something happens that isn’t the shopper’s fault, then there isn’t a need to a snarky email or lack of assistance! Anyone else have this happen?
Edited 1 time(s). Last edit at 05/09/2019 12:25AM by divinedesignjewelrygmail.com.