RE: Automotive Insights

I'm wondering if anyone else has had this issue? I was assigned a shop by Summit Scheduling, a person named Angela. I applied for two shops near me, but somehow I must have mistakenly applied for a shop in a city 150 miles away. I have emailed them many times that there is a mistake and I can't do the shop, but they do not respond. They have no telephone number. I found the Automotive Insights telephone number, got a hold of someone, and they said they would contact Angela at Summit Scheduling. Is she ignoring my emails, so that she can give me a flake citation? How come Summit Scheduling doesn't have a phone number? Are they usually hard to work with? I have worked with other companies, they have a telephone number, their schedulers don't ignore emails, and mistakes happen. If they are quickly rectified, (I emailed as soon as I was scheduled that this was a mistake), the other companies understand. I have enjoyed a very good relationship with a few companies. So is Summit Scheduling difficult to work with? Is Automotive Insights difficult to work with? I'd like to hear from other people as to what their experience has been.

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I do receive emails to do the job at Automotive Insights, but so far haven't applied as fee is low and distance not bad, but not good. Writing to them (not Summit)
should do the trick, and keep your email.

Live consciously....


Edited 1 time(s). Last edit at 05/30/2019 07:18PM by Irene_L.A..
If you are not getting responses from Angela, did you try the generic contact us on Summit's webpage?
[www.summitscheduling.com]

Did you Google Automotive Insights?

Its street address, voice phone number, fax phone number, and e-address are listed at:
[www.automotiveinsights.com]

A second e-address is hyperlinked to the Contact Us on the same page.
My contact at Summit is Jennifer. She is responsive, but not immediately. I needed to do a date change for an Automotive Insights shop and I emailed her. She responded with an approval the following day.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
Do not do shops for this company-they pay late and their schedulers (particularly Jenn Gladding) do not respond to emails even after numerous attempts to contact. The shops are long, as are the reports, and the pay is very low for the job. Then, if they send you an email to make corrections to your shop (with no deadline indicated) they exclude your shop without even a final warning. Shoppers tend to get hundreds of emails per day, I've never worked for a company that only sends one follow-up email and then cancels?! Extremely rude. This is the only company that I've ever had a shop excluded for-they have zero regard for their shoppers.

Edited 1 time(s). Last edit at 05/30/2019 07:16PM by racosta.
Apparently I was assigned a shop but never received notification. Today I received an email saying I'm removed from all shops. The site is not like other mystery shop sites.
I was thinking about applying for a dealership or two because in my area they have removed the target (who didn't even work there) requirements and there are bonuses. But, having read these experiences, I think I will just keep thinking about it for now.

sestrahelena
sestra, consider the source. Two newbies with an agenda are badmouthing the MSC.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I did loads of these last year when I had free time. You could be at the dealer for two hours, since you need to get a trade-in value. I would advise not doing these shops unless you have lots of time.
I came on here to post an issue to see whether someone else experienced the same and if there was a solution. The only agenda I have is making sure this situation doesn't affect my participation in mystery shopping. If you have information, why not just share and explain instead of questioning people's agenda.
I did a shop (non-targetted) for them at the beginning of May. No problems. Waiting to be paid (not yet late by any means).

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
My communication with angela has been very frustrating. I was offered the job and agreed. When i read the guidelines i expressed concern about getting a trade in offer on my new car. She told me just pretend like i didnt like it. She scheduled 2 shops for the same day the 31st. The guidelines state you cant shop that day. I did the shop on tuesday. After being there an hour they wanted me to come back when i had more time for them to give me a trade in value. I immediately emailed Angela and told her i dont have several hours to take off to do this. I asked her to remove the second shop from my account. She told me to go ahead and do the report for the one i did. I completed everything but could not submit it since she scheduled it for the 31st. I emailed and got nothing until yesterday saying the shops could not be done on the 31st so she rescheduled them for the 3rd. At this point im thinking WTH i reminded her of my email earlier and asked what about the one i already did. She acted like she had no idea what i was talking about. Today i get an email saying the client cancelled the shops. At this point i will not work with her again. I dont blame the client i blame angela and her inabilty to communicate.
All currently assigned car shops were cancelled by the client on Friday. The client said they no longer needed the remaining shops done. They have been removed from our shop logs by the scheduling company mentioned on this thread.
I also got an email this morning, but when I went to the site, all the shops said 5/31 and when I tried to schedule one, it said "the date for this shop is past."
I just went onto their site via email and found jobs available...they pushed the date for today June 2nd.

Live consciously....
The website just showed me almost 60 shops with a due date of today. Of course, they go from Connecticut all the way down to South Carolina.

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
Seems no one wants them, pay low for all the requirements, I won't do a Dealership for less than 75.00

Live consciously....
Yeah, I went in and looked at them. They require a quote and a trade-in figure. Definitely goes beyond the requirements of other dealerships I've shopped. The money is not great for the hassle. I passed.
I did two shops last week. Both times, I was at the dealership in less than 2 hours. The report was straightforward.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
Hi everyone, I will attempt to address some of the concerns in this thread.

I have posted many, many times in the past that it's fine to email me directly at info@summitscheduling.com if you have concerns about a scheduler. After being in the business for more than a decade though, I can tell you that almost every time I dig deeper into a "my scheduler hasn't responded" issue, it turns out to be that the shopper either emailed a no reply box, emailed and expected a response right away and didn't get it until the next day, or some other issue. With that said, if there is an actual, factual issue with a scheduler not responding I will and have dealt with that on an individual basis.

At this company everyone works from home. If the scheduler or editor chooses to make their telephone number available it is up to them, but I refuse to force them. I have had shoppers call me in the middle of the night, post pictures of my home on Facebook, and many other things that are completely out of line and we have the right to protect ourselves personally since you do have a method to get in touch with us.

It is true that the shops were put on hold. Additionally, the last day of the month, first day of the month, and weekends are not valid shop days and this is clearly stated in the guidelines. If the shops were moved to the 2nd it wouldn't matter since that is a Sunday. Prophet systems send out emails on an automated basis and it's likely that the internal tech person at AI who took the shops off the board just didn't turn that off.

There is no scheduler who will knowingly put you in a situation so that they can give you a flake citation. Additionally, there are no flake citations at all on the Prophet system. I don't know a single scheduler who has the time to sit around and do Machiavellian things like that.

The scheduling company does not pay shoppers, the MSC pays the shoppers. So holding your scheduler responsible for what you consider slow pay (and did you read the IC agreement that you signed that spelled out the pay?) isn't accurate or fair.

If you feel you have followed the shop instructions and have been treated unfairly, please email me directly and I will look into it. Many shoppers on this site can tell you that I will not ignore your issue. However, having a shop excluded because you "only got one notice" or not following the written guidelines you were given leave the responsibility squarely in your court.

Owner
Summit Scheduling and Editing
That is not a fair spin considering the fact that shoppers have to get the lengthy reports in within 12 hours. We aren't even given time to receive a follow up from the dealership.

If we are rushed to submit the reports for our shops, schedulers should be on our timeline.

@Summit Scheduling wrote:

I can tell you that almost every time I dig deeper into a "my scheduler hasn't responded" issue, it turns out to be that the shopper either emailed a no reply box, emailed and expected a response right away and didn't get it until the next day, or some other issue.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
The guidelines let you know that the follow up portion is to be reported by email within 48 hours.

Owner
Summit Scheduling and Editing
Correct, and the report has to be submitted in 12 hours. If I have a question for a scheduler regarding the shop, I, as a shopper, do not have the luxury of waiting days for them to get back to me.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I received about a dozen emails on shops everywhere, TN,PA, all over and wrote them a not so nice email. I was told all shops are put on hold, something is going on there and it's not good..beware.

Live consciously....
@Summit Scheduling wrote:

There is no scheduler who will knowingly put you in a situation so that they can give you a flake citation. Additionally, there are no flake citations at all on the Prophet system. I don't know a single scheduler who has the time to sit around and do Machiavellian things like that.

I really liked the acknowledgement that flake citations are
"Machiavellian."

LOL. I know of a few Machiavellis on Sassie...
Beware of AI.....10 foot pole list.

Edited 1 time(s). Last edit at 06/11/2019 02:45PM by winemaker.
Honny, I am not a newbie...definitely not! (Ha!) I find AI to be unethical and non-communicative...for example...they insisted that, in order to get paid, I go through with pursuing a "trade-in", with a number of associated questions....well, the salesman would not discuss my 'trade-in' in anything more than a superficial manner (he would not look at the vehicle or have anyone do that, he would not check the mileage, or even write down the year and type of vehicle!). Of course, AI asked me for this data weeks after my shop was completed, and, long story short, I didn't get paid...I am still considering a lawsuit....

Edited 1 time(s). Last edit at 06/11/2019 02:45PM by winemaker.
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