Over the weekend I did a hotel shop for ACL. The shop required you to book 2 nights and then cancel the second night during the shop. The location refused to cancel the second night stating they needed 48 hours notice. I immediately emailed the scheduler and the info email to let them know what happened. I checked out as normal and was indeed charged for 2 nights. I completed the report and uploaded the receipt as normal.
Now they're asking me for a copy of my bank records to prove I was really charged for 2 nights. This is a shop for the hotel owner, not the chain. They can very easily verify how much I paid through their client. There is no need for my bank statement. I'll provide it to them, but that's a shitty way of doing business.
ACL just needs to know that it is not on the hook for the second night.
It does seem annoying but there may be lots of reasons they need this behind the scenes. Seems to me sending them your bank statement with much of it redacted (if you are a politician you will know how to do that) is a small price to pay for getting full reimbursement on this shop. But then how would they know if you actually had the second night reversed the next day on the next day's bank statement? A pain indeed and there should be a method set up in advance to handle this situation where they will not cancel the night. I have seen many a hotel that requires advance notice of some sort to cancel.
I respectfully disagree.
You're too nice I disrespectfully disagree.