out of the trunk is one thing. Taking over half a restaurants tables and doing it is another@SoCalMama wrote:
I did one 20 years ago where they were selling fake LV bags out of a car trunk.
Goes along with the neighborhood.
@Susan L. wrote:
Contact the help desk and ask how they want it handled. It may not go onto the shop form, but they might want to relay the information to the client anyway.
That is what i did. They said they would pass it on but not to mention it on report. I feel like the restaurant owner should know what managers are allowing to happen at their stores. That seems like the whole purpose of mystery shopping.@prince wrote:
This is what I would do.
@Susan L. wrote:
Contact the help desk and ask how they want it handled. It may not go onto the shop form, but they might want to relay the information to the client anyway.
@dailydog wrote:
I know your pain and struggle. I just did a chicken shop (its a nationwide chain but its two local shops only) and the cashier held onto my credit card out of my view for about 5 minutes. It was a drive throu shop. He said the credit card reader was acting up, but I hope he did not copy the numbers down (Just enough time for that).
I doubt I will mention it to the MSC but I am checking my credit card balance for the next few weeks.
@1cent wrote:
You can mention this kind of thing in any section that asks for your subjective impression.
I thought that video pirating was solely a federal issue. If it's a big deal to you, you can contact law enforcement. Would advise not ever contacting the corporate office as a mystery shopper for all the obvious reasons.
@dailydog wrote:
I know your pain and struggle. I just did a chicken shop (its a nationwide chain but its two local shops only) and the cashier held onto my credit card out of my view for about 5 minutes. It was a drive throu shop. He said the credit card reader was acting up, but I hope he did not copy the numbers down (Just enough time for that).
I doubt I will mention it to the MSC but I am checking my credit card balance for the next few weeks.
@dailydog wrote:
I know your pain and struggle. I just did a chicken shop (its a nationwide chain but its two local shops only) and the cashier held onto my credit card out of my view for about 5 minutes. It was a drive throu shop. He said the credit card reader was acting up, but I hope he did not copy the numbers down (Just enough time for that).
I doubt I will mention it to the MSC but I am checking my credit card balance for the next few weeks.
@JeanneMarie wrote:
I happened to read the linked news article just about 10 minutes before I read your post. They don't need time to write down your number, just long enough to take a quick picture with a cell phone. Luckily, this person was stupid enough to do it on camera.
[www.newson6.com]
@Mindcrime wrote:
In the scenario you've given, I would not mention it in the mystery shopping report. It is plausible that management was unaware that someone had set up shop in their dining area. Now, if the person selling the illegal merchandise was wearing a company uniform, or the material was being sold from the counter next to the register, then I would mention it in the report.
Either way, I would alert authorities. They will conduct an investigation, look at security footage, etc., and determine if the business itself was involved in selling pirated media.
@jroby1 wrote:
Which authority handles pirated cds? Prthaps an anonymous call outside of the shop itself to report the illegal behavior. If you explain the setup then you have given authorities the tools to do their job.
@wintersilke wrote:
I once did a mystery shop where the client offered me a kickback to make the purchase (more than $1000 back on a $5000 purchase). I had my audio recorder going and informed my scheduler. They asked me to email the recording in. I do not know if it went to the client but I know I did my part responsibly.