Hey everyone

I'm a newbie to Mystery Shopping (Be Gentle), however a veteran of Hotel Management. Coming from 14 years of senior hotel management in Australia, Canada and Indonesia. I'm currently looking at applying at Coyle for Customer Experience Mystery Shopping. I was wondering if someone can give me a heads up of what to expect? If I can come in prepared and knowledgeable then I think I'll have a much better shot.

What does a checklist look like for a Hotel Mystery Shop? What do you grade?