@bgriffin wrote:
Because she's overreacting?
I don't think I'm "overreacting'. First of all, I don't have Excell on my computer. I can't afford to pay for software, at least right now. I use free software, Open Office. It has a spreadsheet program which I don't know how to program the formulas. When I took my classes back in the day we had Word Perfect and Lotus 1-2-3. Some of you young folks won't even know what I'm talking about. But I took my classes back in the '90s, back when refrigerator was still spelled with a D.I still spell it with a d and then correct it with spell check.
I've worked for MarketForce for over two years. In that time, I've considered them one of the most reliable MSP, payers. Until the June incident. I did not print my CPI's. I printed a few "random" CPI's, and I keep a calendar, a calendar that I make a simple 7 column table like we used to make in school only mine is on my computer. It's easier to modify than a calendar app. I've kept track of Maritz's shops for a long time since we have to do our own invoices and I make the most money from them. The completed lists for Maritz only go back for two weeks. So this is how I know if I'm missing any invoices or forgot to invoice any and have to call Payroll, Team 9 Admin, as they call them.
When the June incident happened I realized that I had no way to prove they owed me money because I didn't even have a copy of the CPI. I didn't even know how much they owed me because the shop fees vary so much during the periods. I might take a shop when it first comes out or I might take it when someone else gets invalidated and it comes back on the board for a higher fee, or even a make an offer will vary depending on how close to the deadline it is. What happens if they fold and we have to submit how much money they owe us to the bankruptcy court in order to get our money? Without the CPI, it's our word against theirs. Most likely only the people who can "prove" they are owed money will get paid. Not that I think MarketForce will fold, I don't. If I did I would stop doing shops for them. I haven't given up on them yet. I'm still working for them. But I am being a "little" more cautious and organized so that I have some semblance of security. When I worked in retail and for the pizza places I kept track of my hours, the same principle applies here. Errors can occur even in the best of systems, numbers can be transposed, etc. In today's day and age with everything automated, they occur less often but they still can.
Let me tell you this as well. I know of an incident with Maritz, where I was assigned a shop down in Florida. I was coming off of a two-day route coming from Alabama. When I left the hotel that morning the shop was still on my board. When I got to the location it was closed. I went in my phone to make sure I took the right closed location pictures. It was gone! If it had been canceled that morning when I left for my route I could have saved a couple of hours and rerouted my route back into Georgia sooner. But it was not canceled until 2:30 in the afternoon. No one had called me, either. It was impossible for me or the supervisor to invoice a shop that didn't exist anymore. But I still got paid. The supervisor had to hand-cut me a separate physical check. (It could not be direct deposited because it could not be invoiced).This is an example of how the "automated" system can not handle miscellaneous situations.