Ipsos "Hold Pay," Can't Get Answers
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All Hold Pay statuses I've received have resulted in not being paid. I have a short list of Hold Pays dating back years I see every time I look at my payment info. They are for jobs that were closed locations that were supposed to be paid a small "go to" fee put on HOLD PAY and never addressed. Contacting people at IPSOS when I have had a problem has been nearly impossible. You might be able to convince your scheduler to talk to someone at IPSOS asking them to contact you, but even then I've never gotten a response back from the MSC. If you do a search, others have listed email addresses of people at IPSOS to try but I've never received a response back from any of them. Maybe you'll have more luck.
I, too, am anxious to find who to contact. My last payment from IPSOS was April 26, and I have over $700 due me! And I haven't gotten a single reply from anyone!
May be chump change to a lot of the people on here, but it's a huge amount of money to me.
May be chump change to a lot of the people on here, but it's a huge amount of money to me.
$700 is not chump change to anyone here I am reasonably sure.
I"d start with calling the main office number listed on the website:
360 Park Avenue South
17th Floor
New York, NY 10010
212 265 3200
360 Park Avenue South
17th Floor
New York, NY 10010
212 265 3200
@ceasesmith wrote:
I, too, am anxious to find who to contact. My last payment from IPSOS was April 26, and I have over $700 due me! And I haven't gotten a single reply from anyone!
May be chump change to a lot of the people on here, but it's a huge amount of money to me.
I did hundreds of visual & consumer audits when this shop was with the old company. Seeing the issues people have had with the new company, I have avoided them.
Are they "okay for pay" or "hold pay"?
@ceasesmith wrote:
I, too, am anxious to find who to contact. My last payment from IPSOS was April 26, and I have over $700 due me! And I haven't gotten a single reply from anyone!
May be chump change to a lot of the people on here, but it's a huge amount of money to me.
I emailed mystery.shopping@ipsos.com with a payment question and the response was to contact my scheduler. The scheduler replied starting she cannot help.
Edited 1 time(s). Last edit at 08/06/2019 10:36PM by Crazy4kittys.
Edited 1 time(s). Last edit at 08/06/2019 10:36PM by Crazy4kittys.
I do wonder how much $ small mistakes that the MSC doesn't address add up to in the big picture for them.
If they are losing seasoned shoppers, it might actually cost them more money in the long run, since they have to pay out more bonuses for hard-to-fill locations when there is a shortage of shoppers.
Oh, they are noted on the website as paid.
PayPal "bounced" the pay.
I have since received a reply, and I received payment Friday of the shop I completed the last week of June. Someone is working on the payments that bounced, and I should have them soon.
Thanks for asking.
BTW, I went to the website and looked up people....and e-mailed the one with the most inclusive job title, LOL!!!
PayPal "bounced" the pay.
I have since received a reply, and I received payment Friday of the shop I completed the last week of June. Someone is working on the payments that bounced, and I should have them soon.
Thanks for asking.
BTW, I went to the website and looked up people....and e-mailed the one with the most inclusive job title, LOL!!!
@JASFLALMT wrote:
Are they "okay for pay" or "hold pay"?
@ceasesmith wrote:
I, too, am anxious to find who to contact. My last payment from IPSOS was April 26, and I have over $700 due me! And I haven't gotten a single reply from anyone!
May be chump change to a lot of the people on here, but it's a huge amount of money to me.
Sorry.
Edited 1 time(s). Last edit at 07/14/2019 04:07AM by JASFLALMT.
Edited 1 time(s). Last edit at 07/14/2019 04:07AM by JASFLALMT.
Moderator Note:
Oops! Quoted reply contained violations.
I had an issue with a "hold pay" for an unmanned gas station (which I had driven a long distance for), after I had told the scheduler in advance that it was unmanned, and asked if I would be paid the full fee before I made the trip. She checked with the project manager, and assured me that I would get full pay. It was listed as "hold pay" and I was never notified. After I emailed, the scheduler said she would check with the project manager and get back to me, but never did. After emailing the scheduler, project manager, another manager, and the general email address numerous times over a two month period, they finally did pay me after I forwarded the project manager the email from the scheduler assuring me that I would get full pay (which I had previously already forwarded to them).
I was never given any answer as to why I was paid promptly for the one unmanned station I did that day, but not for the other.
Edited 1 time(s). Last edit at 07/14/2019 02:35AM by mjt9598.
I was never given any answer as to why I was paid promptly for the one unmanned station I did that day, but not for the other.
Edited 1 time(s). Last edit at 07/14/2019 02:35AM by mjt9598.
Maybe they bit off more than they could chew with their big gas client? Maybe they were unaware of how much they would have to pay route shoppers to get the large number of rural stations done, and maybe their client agreement did not account for these high fees?
Sorry, only registered users may post in this forum.
Post removed as it violates the Forum guideline which states, "Do not reveal the clients of mystery shopping companies". Additionally, it is an ICA violation to name both the MSC and client.