@MickeyB wrote:
Yes, it is a new rule - and I think it did just go into effect like a few days ago. My understanding is that it is company wide - but they do realize they will be making exceptions for difficult to assign locations.
@MickeyB wrote:
I doesn't really affect me that much because I don't do a lot of restaurants anyway, and hotels already had this rule.
@Misanthrope wrote:
In New York I've never gone to a restaurant and been waitied on by the same staff year after year. There's lots of turnover, how on Earth are they concerned about shoppers being recognized after so much time passes?
@Jenny Cassada wrote:
@eyelove2shop I didn't even know that there was such a thing as a fast casual Portuguese restaurant. I would be there all the time lol. Where my boyfriend lives, there's a dozen Portuguese places within 5 miles and I'm super jealous about that.
@Jenny Cassada wrote:
@eyelove2shop I didn't even know that there was such a thing as a fast casual Portuguese restaurant. I would be there all the time lol. Where my boyfriend lives, there's a dozen Portuguese places within 5 miles and I'm super jealous about that.
@SteveSoCal wrote:
The issue basically comes from restaurant managers pushing back when they review video, see the same shoppers coming back regularly, and feel like the shoppers are known.
@Niner wrote:
I saw locations I had visited get removed, and then have been assigned new to me locations.
So is this really once and done? That would rule out our local restaurants. Before, it seemed like the rule was yearly. I cannot imagine how they will get enough shoppers to write their complex reports.
@Book wrote:
Restaurant managers are busy people. Is it common for them to review video on the off chance that they recognize the mystery shopper?
@MickeyB wrote:
I sort of feel like this new rule might be a positive for me. No longer will I be asked to take the less desirable restaurant shops for the hotels?
@SteveSoCal wrote:
@Book wrote:
Restaurant managers are busy people. Is it common for them to review video on the off chance that they recognize the mystery shopper?
It's my understanding that they review the video to discredit unfavorable shopper reports. With the advent of high-resolution cameras in almost all retail places, they can now save high resolution photo of the shoppers and share them around.
@carlsbadguy I know they are making exceptions for hard-to-schedule locations and I think that would be one of them. You are a good fit for that location, so I don't think being a repeat shopper would be an issue there.
For what it's worth, after I spoke with management at Coyle they gave me the removed shop back, and I went last night. I can assure you they did know I was shopper. I was mainly upset about the shop being removed because I had a promised a friend dinner there for their birthday...so I was about to be stuck with a very large bill or having to cancel on my friend.
@LindaM wrote:
What makes you think they knew you were a shopper?
@Shop-et-al wrote:
Hmm. Some shoppers dream of some shops that Coyle has, and they work their way up to this level. It sounds like these shops are rare and practically precious! Or, they are being kept from the masses. Who would not want to try something like that and make it work?
@Niner wrote:
I saw locations I had visited get removed, and then have been assigned new to me locations.
So is this really once and done? That would rule out our local restaurants. Before, it seemed like the rule was yearly. I cannot imagine how they will get enough shoppers to write their complex reports.
@SteveSoCal wrote:
It's my understanding that they review the video to discredit unfavorable shopper reports. With the advent of high-resolution cameras in almost all retail places, they can now save high resolution photo of the shoppers share them around)
@eyelove2shop wrote:
One of my favorite places to visit. The restaurants are located in 4 states.
@Niner wrote:
Also, if someone is not comfortable in this type of atmosphere, it will likely be obvious.