@bestofbothworlds wrote:
If you front the money and then they don't like your report, you're SOL. Not my kind of shop!
@prince wrote:
I have paid the $10 cash to the Subway employees when they meet their criteria.
@CoffeeQueen wrote:
I absolutely trust Trend Source. They only cut your pay when you are late submitting shops or receipts. And all companies might not pay you if you do the shop incorrectly. Are they cheap? Yes. Are they dishonest? No.
@johnb974 wrote:
I did one of their Medicare shops. When I got to the Senior Center, the agent asked me to wait an hour so he could finish a bingo game with the seniors. I was not going to wait an hour just for him to finish a game. I was there at the scheduled time. The agent refused to do the shop at the scheduled time. Trend Source refused to pay me.
By the way, Trend Source is the ONLY MSC that cuts your pay for being late. I work with many other companies that don't.
@johnb974 wrote:
I would never put up CASH to do a shop. Too many things could go wrong, especially with Trend Source.
@BusyBeeBuzzBuzzBuzz wrote:
@johnb974 wrote:
I did one of their Medicare shops. When I got to the Senior Center, the agent asked me to wait an hour so he could finish a bingo game with the seniors. I was not going to wait an hour just for him to finish a game. I was there at the scheduled time. The agent refused to do the shop at the scheduled time. Trend Source refused to pay me.
By the way, Trend Source is the ONLY MSC that cuts your pay for being late. I work with many other companies that don't.
Every MSC has different rules and guidelines. We are independent contractors, not employees. We are not guaranteed pay just for showing up to work on time.
It was perfectly reasonable for you to decide not to wait an hour to complete the shop. The time to find out whether and how much you will be paid for an unsuccessful shop attempt is BEFORE you do the shop. You can't just expect TrendSource to pay you when you did not do the shop, unless there was an agreement for them to pay for unsuccessful shop attempts.
It is patently untrue that TrendSource is the only MSC that cuts your pay for being late. Customer Impact and other fair and reputable companies do the same.
@johnb974 wrote:
I have done other Medicare shops for another MSC and they paid if there was a problem with the agent. I was there ready to work. The agent was not. That was not my fault. I did what was expected of me, show up and be ready. I have no control over what the agent does. Not paying me was not right. I will NEVER do another one of their Medicare shops. You cannot trust them to pay you.
@johnb974 wrote:
By the way, Trend Source is the ONLY MSC that cuts your pay for being late. I work with many other companies that don't.
@BusyBeeBuzzBuzzBuzz wrote:
@johnb974 wrote:
This is not about fault. This is about a contract and who bears the risk of loss when something goes wrong.
What part of different companies have different rules and policies don't you understand?
For what it's worth, I think it's the right decision for you never to do another Medicare shop for TrendSource. But then again, based on many of your posts, I also think you should not be mystery shopping for any company unless you change the way you operate.
The loss was on me for taking a shop Trend Source had no intention of paying, if the agent did not follow their company guidelines. I don't think you or anyone else should be commenting on if anyone should be mystery shopping or not.