Customer Service Experts help! just lost everything that was saved

I spent over an hour inputting more than half of a very long report. I saved 6 or 7 times so the report should be there. I saved once more and then left to eat dinner. I returned and the entire saved report is gone. The sections are all blank! Anyone have this happen? Anyone have a emergency number to get in touch with their IT people at midnight? I looked through my history but cannot find the saved versions.

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It will have to wait until morning. Don't fret over spilled milk.

Could you have submitted it by accident?

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

If you have not done anything on your computer, try hitting the "back" button to see if it turns up.

She hasn't returned, so hopefully she got it resolved.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

I did not return as in my time zone I went to sleep! I called the msc this morning (your noon if you are east coast) and was told they do not have any IT people. That was surprising as it is a large company. I found two addresses in faq's to send notes to sassie and to surfmasters or something like that but the email addresses did not work. My scheduler checked with her supervisor and said they do not save any reports at their company. She knew nothing about the faq mention. In any case I ended up re doing all I had done....I had put in a lot of detail the first time around but a lot less, althou still enough the second time around and it did not delete so I am okay now but not happy about spending the extra few hours on the report. I tried back and back and back to no avail, history etc. All of them turned up the same thing of an empty report but full of oopses. Evidently it knew I had saved something before or the oopses would not have been there the first time I tried to look at it. Absolutely nothing was filled in.

Hey Sandy shopper. Welcome to another Sandy. Is that your name or are you just full of sand like I am?...Sandy colored hair but that is my real name too. My parents must have sensed someday I would go by that instead of the formal Sandra they named me and called me most of my young life.

@Sandy Shopper wrote:

If you have not done anything on your computer, try hitting the "back" button to see if it turns up.

This may save you some grief in the future. As I'm composing the narratives, I actually type into an opened Word doc, then just COPY paste into the report field. I don't use CUT because, often times I re-use phrases like, "The _____ made good eye contact.", "The team member _______.". This also helps me to see what I've already written. I can imagine how you feel - I've had lengthy reports evaporate, too. Not fun.

Sometimes depending on the system you have in your computer. I have wiped out an entire narrative, immediately right click your mouse, select undo and it's back. Try it when you don't need to.

Edited 1 time(s). Last edit at 08/22/2019 08:26PM by shopper8.

I know, I know.
I have templates for these shops and was using one but even though I do this lengthy shop a few times a month there is a lot of uniqueness to each encounter so I spent a lot of time on most of the narrative boxes fixing them up and then I generally copy the whole thing when I am done. There are 20 or so unique narratives with questions attached to do..I do not type in word first although I find many others do but the going back and forth in my slow way of using the computer just is annoying to me. I have witnessed many others whose fingers just fly across the keys and can copy and paste and do everything faster than my eye can follow but for me it is slow going.
I liken this to the airport (it was a long airport shop for the direct airport itself) where they seem to me to have decided no longer to pay people to check luggage tags to prevent stealing or walking out with the wrong piece as it is cheaper for them to replace the luggage that is missing than pay many people 24/7 to check. So I paid the price for not typing and then copying and pasting each narrative box!

Edited 1 time(s). Last edit at 08/22/2019 08:29PM by sandyf.

By the time I returned the site had timed out..it stays active for 20-25 minutes and then needs to be saved. I had saved right before leaving but it reverted to the opening page where the report itself was no longer open. I opened it and found all the 100% oopses and used the back button and everything i could think of to no avail. Thanks for all the hints. I may have missed trying something that would have worked but I tried everything I could think of and tried even things I could not think of but found icons for....I am ruthless when using a computer and feel it is hard to mess up if you sort of know what you are doing. I am very logical...an analytic mind.

@shopper8 wrote:

Sometimes depending on the system you have in your computer. I have wiped out an entire narrative, immediately right click your mouse, select undo and it's back. Try it when you don't need to.

I hope they are all check boxes that you can quickly redo.

I do all my narratives in like a Google sheet and paste over to the actual survey. Bonus points if a similar shop is available you can reuse it as a template.

I had that happen to me more than once with them so now I write it in word or in my email and paste it in. I also always save a million times in there, but you did that so that is crappy.

Shopping the South Jersey Shore

I do copy and paste sometimes but it seems like the pasted paragraph often does not fit the narrative box just right. There are a few lines that fill the space from left to right and then other lines that have only a few words on them which I then have to backspace into and then insert a space between the end of the old lines and the new lines. Does this happen to anyone and if so is there an easier one click way to get the pasted item to fit just right into the narrative bos?

@Jenny Cassada wrote:

I had that happen to me more than once with them so now I write it in word or in my email and paste it in. I also always save a million times in there, but you did that so that is crappy.

I'm named after a great-aunt, more of a brunette than anything 'sandy' about me, except maybe the sand that occasionally gets into the mental gears and causes a slowdown. ;-)

I never paste anything into word just in case. I have done 20,000 reports easily. Maybe 2 reports in all of those years have been lost? It's a risk reward thing. Too much time wasted to save 2 reports in 20 years.

Heartbreaking! I hope your day gets better.

When you are doing your narratives, especially if there are many, answer all of the questions first, I save frequently, I go back and fill out each narrative based on my answers, again save each narrative, I might save as many as 10 times for one shop. I pay no attention to the time out, keep saving and no problem.

Shopper8, the issue was that I saved over and over. Each time when I re opened the report it showed the saved narratives and the number of ooops consistently went down from the time before. Then it just lost everything. I have since finished the report by re inputting it all and got a 10 on the report but having to re do it all lowered my "hourly" rate on this report to a lower level than I find acceptable as I had already spent an hour and a half on it which had to be re done. This was a shop with 20 or so interactions, each one needing checkbox answers plus a narrative addressing all the points and with quotes. I had already done about 14 of them and saved 6 or 7 times by the time it all was lost.

So frustrating! Sounds like going back or using Control Z wouldn't have worked, no matter what. Your data was just gone.... Next time you have a lengthy report like that (and I get how time consuming composing it in Word and cutting & pasting is), can you do "print screen" as you do each screen page and just paste that into a Word doc? Then at least if you lose data, you can re-type verbatim. Still slows you down, but I think it would save some time in that you're not having to think it all out again and type "from scratch."

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

I actually had this same thing happen to me and I wanted to cry. Luckily for me, at least with Sassie platforms, I noticed that some of the information is stored as part of my cookies, I think? For instance, let's say I start typing something in the short answer box, below it will populate something previously written. it doesn't do that for long narrative boxes, only short ones.

I was able to shave some time off vy having the small boxes autofill. I just had to rewrite my longer narratives. I wasn't too happy and left less details. However, unlike you, I didn't save as I was supposed to. I probably saved once or twice. It told me to save my work and I didn't. I checked the guidelines for something, clicking in the guidelines link in the report then when I went to return to the shop, everything was gone that I had just typed and previously saved. Lesson learned. I email myself now.

Edited 1 time(s). Last edit at 08/28/2019 03:17AM by eyelove2shop.

This particular shop report has two boxes you can hit at the bottom of the page. One is just a save box on the left bottom. On the right bottom it is complete and submit or something similar. I have been using the save button on the left and it always worked before. But I tested out the submit on the right the other day just to see. Turns out if the report is not done it does not submit. It only saves so I will be using that one from now on. Just need to be careful I do not use it when the report is finished except for checking spelling and grammar etc. as it will then probably submit.

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Customer Service Experts help! just lost everything that was saved

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