Hi JASFLALMT and thread,
I avoided posting on this thread because I truly do try to respect this board as a space for shoppers to discuss the industry, companies, types of shop programs, etc. The last thing I ever want to do with my presence on this board is have folks on here not want speak freely about our company or our clients/shops/projects they may like or not like for a wide variety of reasons. I do hop in when people have specific questions or I can provide some very quick clarity.
Given there were some concerns regarding the actual product in question on this, I'll avoid any of the discussion about the pay, this type of project etc., and keep it based around the "product" part and what we were told from the customer.
This customer came to us and has spoken with the pertinent parties (retailers, organizations, manufacturer, etc) and told us the following:
"There was a report of a potential taste issue with 3 lot codes of production dates. They are safe but we are removing them to ensure a quality customer experience."
This was the agreed solution to remove product from the shelf in the most efficient way and they contracted with us to have reps to go in and complete it. This language will be provided to our reps going forward as we complete more of these visits in the coming week or 2 so the reps are fully aware.
We recommended along with the customer that our reps discard them because any time we take on this type of work (even if it isn't a consumable but a removal from the shelf) we'll recommend they discard the item. Determining that isn't up for me or Customer Impact to try and make a call on so we play it safe.
From what I know, HonnyBrown probably touched on it best above that there are different tiers of 'recalls' and what they actually mean, or the response that is necessary by the manufacturer, brand, retailer and all involved.
If anyone who has worked on the project and has further questions or is considering doing it wants to discuss it any further, please email me directly at
dprice@customerimpactinfo.com, or PM me on here.
Thanks as always to all of you great shoppers out there.
Daniel Price
Chief Operating Officer
Customer Impact, LLC.
dprice@customerimpactinfo.com
@JASFLALMT wrote:
Where is Mr. Price for this thread?
Edited 2 time(s). Last edit at 09/05/2019 09:46PM by dprice.