Marketforce invalidating two shops becasue one shop had the wrong picture.

I did two gas station shops, full audit, for MarketForce. On one shop they wanted another picture of the pump. I accidently sent a picture from the first shop. Now they have invalided BOTH shops. If this is the way they are going to handle this, I will only do shops with a bonus. No more Mr Nice Guy with them.

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So far they have refused to correct this issue. I have told them I will no longer be doing any of their open audit gas station shops. I sent a correction for the first shop. They will still invalidated BOTH shops. Those shops don't pay enough anyway, $14 or $20 fee and a $5 reimbursement, any mistake will cost you the shop and your time. I'm done with these shops.

Edited 1 time(s). Last edit at 09/01/2019 09:04PM by johnb974.

Waiting for their response.

Interesting. I uploaded the same photo to two shops accidentally. They invalidated the second (correct) shop because I had already uploaded one of the photos to another shop. Sent an email with the correct photo and told them the invalidated shop was actually correct. Got paid for both. Not sure why you're having a problem unless you're being hard to get along with and/or not explaining the situation correctly.

There are reasons that a body stays in motion
At the moment only demons come to mind

@bgriffin wrote:

Interesting. I uploaded the same photo to two shops accidentally. They invalidated the second (correct) shop because I had already uploaded one of the photos to another shop. Sent an email with the correct photo and told them the invalidated shop was actually correct. Got paid for both. Not sure why you're having a problem unless you're being hard to get along with and/or not explaining the situation correctly.

I explained things to them, went out of my way. I agree with them invalidating one shop. But there is no reason to invalidate BOTH shops. There was nothing wrong with the first shop.

That’s how Market force works. They often invalidate everything if they don’t trust that you’re reliable.

Do you name your photos with the location name?

@SoCalMama wrote:

That’s how Market force works. They often invalidate everything if they don’t trust that you’re reliable.

LOL now that is funny, but it is a comment I expect from you. I have done 100's of shop for them. No reason for them NOT to trust me.

@JASFLALMT wrote:

Do you name your photos with the location name?

The first shop was done right, no problem with the photos. The second shop I forgot to post one picture of one pump, which I had. I made the mistake of using a photo from the first shop. If they don't want to accept the second shop, that's fine. There's no reason for them to invalidate the first shop. There was nothing wrong with it. It appears some schedulers will do anything they can NOT to pay you.

@johnb974 wrote:

@SoCalMama wrote:

That’s how Market force works. They often invalidate everything if they don’t trust that you’re reliable.

LOL now that is funny, but it is a comment I expect from you. I have done 100's of shop for them. No reason for them NOT to trust me.

They don't like mistakes.

Schedulers schedule shops.
Quality control rejected your shops. It's easier to name photos so you can upload the correct ones.

@johnb974 wrote:

@JASFLALMT wrote:

Do you name your photos with the location name?

The first shop was done right, no problem with the photos. The second shop I forgot to post one picture of one pump, which I had. I made the mistake of using a photo from the first shop. If they don't want to accept the second shop, that's fine. There's no reason for them to invalidate the first shop. There was nothing wrong with it. It appears some schedulers will do anything they can NOT to pay you.

@JASFLALMT there is still no reason for them to invalidate the first shop.

While I agree with that, you aren't the first and won't be the last. They have a low tolerance for mistakes. It's best to not make any.

@JASFLALMT wrote:

While I agree with that, you aren't the first and won't be the last. They have a low tolerance for mistakes. It's best to not make any.

I agree with that. A few months ago I did an open restaurant audit shops for them. It took over 20 pictures. There was one picture they did not like. They wanted me to do the WHOLE shop over again, for the 1 picture. I told them "NO" I was not going to do the whole shop again, just for 1 picture. I think some of their quality control people like to play games.

It's not that we don't make mistakes. I just know that if I make one, usually, there is no sense arguing about it with them. I have shopped for them for over 20 years. I made a mistake last year. They invalidated two shops. So, now I know to wait longer between shops for them. I have made plenty of easy money from them.

Which is why, with Market Force I stay with the simple shops. Shops that require no picture or maybe 2. I stay with shops that only take e few minutes. I'm sure they will fix the shop and get paid, they just won't pay the shopper.

Edited 1 time(s). Last edit at 09/02/2019 05:27AM by johnb974.

@JASFLALMT wrote:

While I agree with that, you aren't the first and won't be the last. They have a low tolerance for mistakes. It's best to not make any.

No one is perfect. The best thing to do with Market Force is to only do the simple shops. One's that require very few pictures and very little time. I do a lot of their eating out shops. Those are very easy, now I will only do them if there's a bonus.

Edited 1 time(s). Last edit at 09/02/2019 09:24PM by johnb974.

Uh. They're all simple shops.

There are reasons that a body stays in motion
At the moment only demons come to mind

@bgriffin wrote:

Uh. They're all simple shops.

Not their full audits. Those take a lot more time and effort.

Market Force sent me an e-mail saying it was the fault of their computer system and they cannot change it. That is just BS. I told them again, I will never do another one of their full gas station audit again.

I'm sure they're concerned. Don't you live in LA where there are approximately 562,000 shoppers?

There are reasons that a body stays in motion
At the moment only demons come to mind

@bgriffin wrote:

I'm sure they're concerned. Don't you live in LA where there are approximately 562,000 shoppers?

They have a hard time finding shoppers for the full audits for gas stations. If they look at my record, they will see I've done many of the full audit shops. They just lost a good shopper for these shops.

There are, to me, two morals to this situation. One, that MF, who fired me nine years ago, is a stickler; be extra careful should you decide to accept their jobs. If you do err, accept that is part of business. Two, the greater number of pics required, the greater the chance of error. Unless one is truly desperate for money, avoid those shops at the original posted money. My last was in a burg so small, it did not have a traffic light and I was driving a block away on non-shopping business; my fee, two years ago, was $47. Obviously, few desire to pay me, but that is OK with me as I am neither in need nor willing to work to help out.

@shopperbob wrote:

There are, to me, two morals to this situation. One, that MF, who fired me nine years ago, is a stickler; be extra careful should you decide to accept their jobs. If you do err, accept that is part of business. Two, the greater number of pics required, the greater the chance of error. Unless one is truly desperate for money, avoid those shops at the original posted money. My last was in a burg so small, it did not have a traffic light and I was driving a block away on non-shopping business; my fee, two years ago, was $47. Obviously, few desire to pay me, but that is OK with me as I am neither in need nor willing to work to help out.

I agree with that. I'm also sure they lost a lot of good shoppers with their pay issues a couple of months ago.

I still do a couple MF shops but am currently restricted from doing 2 of their major clients for no real reason. TBH I am not that sad as the one I never had a good experience and the other one, I could not stomach their food due to too much grease. I however have found other chains which I like more than these two which I do every month or so.

MF did this to me over 2 grocery store shops. I did 4 of the same grocery chain in a day. I was very careful in timing them but had 2 of them hit exactly an hour from one another. I got them to reevaluate them over a typo over a 4 instead of a 5. I guess I got lucky. This month, I have not seen that chain so I hope that did not cause me to be restricted from them also. I also know the grocery chain is working with another MSC for their gas stations and love working with that MSC (I did 7 of those shops this past weekend with no issues) so I am guessing they might eventually move the stores to that MSC also.

It's sad, but in time, if they don't change, they will lose the good shoppers, the shoppers who care about their work. Clearly they don't care about the shoppers.

I shopped MF for 10 years with hundreds of shops, until this happened to me also...
Ten years meant nothing to them....and my photo was NOT submitted as a photo for the report, but one of ALL pictures for that report.

Edited 1 time(s). Last edit at 09/06/2019 05:05PM by Ms.Baker.

@Ms.Baker wrote:

I shopped MF for 10 years with hundreds of shops, until this happened to me also...
Ten years meant nothing to them....and my photo was NOT submitted as a photo for the report, but one of ALL pictures for that report.

I now do the bare minimum to complete their shops. If 2 pictures are required, they get 2 pictures, I will not go out of my way for any of their shops. I will also now wait for the bonus for most of their shops.

John974, your reports probably went into audit and their system took over and automatically rejected both jobs. Once the report is in audit, they are unable to help you. I made a major mistake but caught it in time and emailed them about it. They told me they were able to help me correct the mistake since my report had not gone into audit yet.

@Goneshopping wrote:

John974, your reports probably went into audit and their system took over and automatically rejected both jobs. Once the report is in audit, they are unable to help you. I made a major mistake but caught it in time and emailed them about it. They told me they were able to help me correct the mistake since my report had not gone into audit yet.

I know that is what happened, but it doesn't change anything. They designed the system to reject shops for a simple mistake. They design the system and than blame the system they built. I still will not do anymore long audits for them, for this very reason. Their system works against the shopper.

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Marketforce invalidating two shops becasue one shop had the wrong picture.

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