@tstewart3 wrote:
In the guidelines, they give you the actual questions to ask, the scenario and the script you have to follow.
I am pretty sure they are on the 3rd round now, I didnt see the bonuses shoppers described in the forum. Without the bonuses they are just too time consuming.
I did 1, the 1st dept was the tool dept. I did all the waiting and finally after almost 20 minutes I get an employee I start the scenario and he says "oh let me go check back stock" and he leaves me standing there for another 7 minutes. He gets back we talk about tools for about another 7 minutes and I go to my second Department. And my second Department the employee couldn't figure out how to use her hand held scanner. So she disappeared while I stood there and waited. She comes back with another employee, and they start taking apart a box of the leaf blower. Long story short, between the first Department, the second Department, the purchase and the return it took about an hour and three-quarters. Way too much time for the $20, IMO.
TOTALLY agree. In my area, they are sending emails several times per day asking for shoppers to complete these, with bonuses up to $20. I did one and will NEVER do another (well, for less than 100 bucks LOL).
You are required to wait a certain amount of minutes in between attempts to attract the attention of employees, of which there are very few. One told me, when I asked about pavers, that he had no idea what I was talking about. He found another employee who told me he knew what they were, but they don't sell that at "this kind of store"...I'm sorry, at a HOME IMPROVEMENT STORE?!
Then I get to go to another department and go through it again. I will tell you that having a conversation about a shop vac with a disinterested employee is painful.
THEN you get to buy something and wait...wait...wait for the return window so you can wait...wait...wait in line at customer service. It took nearly two hours, all told. With the reporting, I barely cleared minimum wage.
Those shops are definitely a "one and done" for me.