A Hero citation to me is like first grade stickers and gold stars. So you get a Hero citation just for doing the shop, not how you do the shop?
JASFLALMT When Intelli did not pay you because of 5 minutes, is a disgrace to that MSC for not paying you. You got rejected based on nothing. I have shopped many shops, some take 3 minutes, some take 30 minutes, your work should be more important than the time. This is only one of the reasons shoppers don't like shopping for them.
Maybe we should clock the time it takes to read Guidelines, print the report, drive in your vehicle, gas, traffic, wait time in store, time on the computer, report time, shop time, report time again, parking, etc.