Is anyone having difficulty submitting reports today for Stericycle ExpertSOLUTIONS?

I have entered all the information twice only to have the report reset with all the data gone. The second time I was taken directly to the reporting page. I am assuming the receipt page must have uploaded the first time. I did close out the link and reopen it before the second time.

At least before I hit submit the second time I saved a copy to my computer, but that doesn't really help unless they accept an emailed copy with all the photos attached.

I did two of their shops earlier in the week with no problems. Why is it issues always happen on the weekends when no one is in the office for support.

I'm heading out to see a movie now so hopefully when I try again in a couple of hours it will work.

Thanks for any suggestions or help.

I didn’t mean to post this under new shoppers. Maybe my brain is the problem today!!! : )

I had the same issue. I got a notice from Internet Explorer that the page was unreachable...yes, I did the report twice. Third time I did it in Chrome. It worked, but I don't like the Chrome formatting . I have 7 I did today but Im not going to do the reports until tomorrow. ENOUGH IS ENOUGH.

Thanks for letting me know that you also had an issue. It must be on their end. I guess I will try tomorrow and not stress over it anymore tonight.

The unreachable error I got was while using Chrome but that was about 4 hours ago. Maybe it is working now.

All 7 went through with no problem. I'm stiil experiencing a similar problen with Maritz, though. So frustrating. The report freezes up & doesn't save narrative or tick boxes. A Maritz assigner told me it's because I was using the wrong website. What? She then told me to do frequent "saves". Just what I want to do with a 24 pump station report. How'd it go for you?

I was able to finally submit it late last night. I wonder if there was just some update going on with their system yesterday during the day that just happened to be when we were trying to submit reports.

I actually used the Maritz app for my yellow shops yesterday. I had no problems submitting them as long as I was in an area with good cell reception. After 1 shop I found a McDs nearby so I could log into the WiFi until the shop went through. It takes a lot longer on site when I use the Maritz app, but the feeling of having it done before I get home is amazing. I just started using their app over the past couple of weeks. I did a mix of submitting some through the app and some on the website one day last week and reporting them was easier through the app. For me it always takes so long to transfer my photos to the computer and then attach each one to the report. With the app I can take the photo, hit next, and move on to the next question. (If only the questions would be in a logical order to go with the flow of the visit so there isn't so much jumping around in the app, I could get them done faster.)
If I need to stick to a set schedule to comply with shops that have a specific time window or see bad weather rolling in I will just click my photos and get all the info on location, but then my evening is spent at the computer doing reports. Too bad the app isn't compatible with the web site like Ipsos so that the photos can be done onsite and loaded to the report then saved so the report can be finished later on the computer where it is much easier to type the narratives on a regular keyboard. ***In a dream world***