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Help with TrueGuest?

November 19, 2019 03:56PM
I am curious who has recently struggled with TrueGuest? I had my hotel shop almost two weeks ago. The scheduler at the time was great. However, now I can't get a definite answer on how my and when my reimbursement will be? I was told if the shop is completely correctly I will receive a check within 10-14 days from when the hotel receives the report.
Unfortunately, I know I missed a few pictures. i.e. valet ticket (even though I had the valet ticket number documented) and the condiments on the in room dining tray (I took it, but when the food was on it still, which I thought that is what they wanted. Stupid stuff like that. I am stressing.
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November 20, 2019 02:37PM
They are actually quite forgiving so I think you will most likely be paid. In terms of them using you again, that I’m not so certain.
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November 20, 2019 06:17PM
Hi. Send me an email or call the office and I can look it up. Go to the contact page at trueguest.com for the phone number or email address. Sorry, I can't post it here or those bots would scan it and fill my inbox with junk mail!

You are correct. It takes about 2 weeks if it is your first shop with us and then about a week or so for future shops.
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November 22, 2019 02:16AM
They will pay you so please do not worry. The owner is terrific, the shops are a lot of work and great detail is needed, but if you only missed a few photos they will not penalize you.
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