I had this happen in the first quarter. I had a 15 shop route planned, and the closest was over an hour an a half away. I set up my app to not sync automatically, because I cannot stand to wait for it. So I accidentally scrolled up, after completing 8 of them on the app. And there were 0 shops in my inbox. OMG my heart dropped. At this point I am over 2 hrs away. The shops were overdue, but I pick up bundles of 80-100 shops at a time, so they always go into overdue status, but I keep in constant communication with my scheduler, so they will usually go overdue by only a day before the dates are extended. So I am sitting a a station, holding back tears, in a panic because my schedule didn't have much idle time that day, so I started by emailing my scheduler with URGENT in the subject line, and nothing after a half hour. So I came here and I was offered some emails. Then I went to the main page and found a pretty generic email, and this was also a Saturday, so I emailed them with URGENT also as the subject. Well someone from that email actually wrote me back. Well the scheduler for that client I was working for was no longer the scheduler for my area, but I was never notified, so for days I was updating her my dates to extend the shops and she wasn't even getting them. I was then given the new schedulers name, and even though it was a Saturday I did have people reaching out trying to help. They did add all the shops back in my inbox, but after doing these everyday at that time for weeks, I could not remember the employees names, and certain things about the locations. And since they were removed, all the data entered when I was on the shops, was deleted. So I had to eat the money in gas, the money I spent on the shops, the bonuses and everything and give them back. Ugh it still burns my a**, but was also a lesson learned. I still don't do auto-sync, because I can't stand to wait 4 it when I am on a location. But while I am in between shops, I sync them every other shop, just to make sure.
WHEW that was a lot of writing !!!
Hopefully you kept notes of your information, and they can just reassign them to you.
Good Luck! Reach out to everyone until you get a response, is my advice.