Time now for some GOOD news about what is often a very sore subject.
I recently got a shock when an ACL editor wrote that the client rejected my report and had cited guidelines that did not at all coincide with those that I was given. I cced my scheduler (knowing that she could not overrule an editor much less a client). I sent the exact wording of my guidelines, and showed that they were very different than the client had asserted. Scheduler told me that she would let her boss know. Several weeks later, I got a check for the full reimbursement amount, the fee and the bonus for that job. Moreover, the check was "manual" meaning that it had been cut and sent outside of the MSC's ordinary check run. So, not only was I paid, I was paid early; and, for a report that ACL never got paid for.
In addition, since the client had rejected the original report, I was invited to do a re-shop, at full pay and bonus. That shop was accepted with no issues whatsoever.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.