I regularly work for CI on Go Spot Check. I love Go Spot Check jobs because most are simple and there is no report afterward. I've done liquor store audits, replenishing brochure racks in doctor's offices, car washes and of course debit card replenishment in big box and grocery stores. I signed up for this assignment. In my head I thought "simple job, just run in and grab three pictures of three coolers", right? Well not so. I have an older android (about 3 years maybe? LG Fortune). I took the first three pictures they combined I clicked submit. OK, where did the picture go? I just don't get it. So I click cooler 2 just in case it takes a minute to load. Cooler 2 combines and I click submit. It is in cooler 1's place. Ok, so again in my mind, some glitchy thing happened and the picture didn't save and it won't let you skip 1 and go to 2. No big deal just continue on to cooler 2. This time I received an error message that the picture failed to combine. This continues several times. I tried taking the pictures multiple ways, I tried switching coolers. All this time the merchant hasn't said a word to me. I know I'm going to be running out of time soon, wondering why I'm taking all these pictures of his coolers. I spent almost 30 minutes in the store and finally went out to the car to call in. The first girl comes on and tries to walk me though submitting. I'm like no I know how to submit I can't get the pictures to combine and save to the app. She transfers me to a manager for the project. She says go in and finish and try holding the phone really steady. I didn't. I know if I go back in he's going to finally ask me what I'm doing. I go home and get my husband since he has a steadier hand than me (another mystery shopper). I go to liquor store number two. I tried the first cooler so I could show my husband what we are doing. Of course, it fails to combine and save again. So he tries it. It fails again even with his steadier hand. So we try a new way with more overlap thinking maybe there needs to be more overlapping for them to join. It still fails. Since this is so difficult my husband insists that I take the letter to the merchant and tell him what we are doing. He tries to take the cooler again. (It fails again).The merchant has a cow. We left. I had 8 stores at 15 apiece. $120 I can't make because the software doesn't work right with my phone. When I called she said some people were able to do the assignments and some people like me had problems. She had told me that I will not get penalized for it not working with my phone and them having to be removed.
Later I see several combined pictures on my phone that did combine but the app wouldn't acknowledge it or save them.
Three major pieces of feedback here. Number 1, they should have done the beer coolers at grocery stores and Walmart (less flack from stores). Number 2, forget this crazy authorization letter. Just say that you sending your Uncle (Dad or whoever) the pictures so he knows what to buy. Number three, three coolers is enough! Every cooler in the store is ridiculous.
And before you start hollering about my getting my husband to help I know the rules and I do my jobs by myself this was not an audit or a particular type of mystery shop. This was supposed to be a simple job take a few pictures and leave. But I had to know if it was me (personally) or the software that wouldn't work. And I have a really hard time just walking away and not doing a job that I have agreed to do. As a matter of fact, I think this is the first time I have ever had to do that.
I don't say you shouldn't have tried. I'm just sharing my experience. You had a 50% chance of even being able to complete the project. Maybe higher if you have a new phone. I'm not sad I tried. I'm disappointed.