My experience with Zelle

Bob is correct. The account must remain open since that is where the money goes (or comes from).
@shopperbob wrote:

plmccut Inquires--One other question. Suppose one opens an account that is on the participating list, then puts Zelle on their phone. Then after the Zelle account is on my phone, could I close the bank account or must it remain open?

Bob's response--I do not KNOW the answer to your query, but logic dictates that as the money must be transferred into the account, if it had been closed that could not occur.

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008

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This is BS I cannot even sign in on a phone just puts me in a loop.

@KateH wrote:

Zelle is owned by a bank consortium, major banks. You can sign either with a computer, or app, and send/receive with someone's phone number only.I use it both to send/receive with my kids, pay a tutor, and pay the person who does work at our house. The money hit the account in seconds. I am surprised that it does not need a sign in with the app, but I have my bank app on my phone and log through that to zelle money.
@2stepps wrote:

This is BS I cannot even sign in on a phone just puts me in a loop.

@KateH wrote:

Zelle is owned by a bank consortium, major banks. You can sign either with a computer, or app, and send/receive with someone's phone number only.I use it both to send/receive with my kids, pay a tutor, and pay the person who does work at our house. The money hit the account in seconds. I am surprised that it does not need a sign in with the app, but I have my bank app on my phone and log through that to zelle money.
I have been using it for over a year with no problem, both from my computer and my BoA mobile app. I have both sent and received with either an email, or a cell phone number. I even use it as a way to transfer money between my BoA and Wells Fargo accounts. A family member uses it with USAA. Nobody seems to have problems. Would it be that your smartphone is not compatible? May be delete and reload? Call their tech support?
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