Call Center QA

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They are great. They pay once a week. You pretty much have to transcribe the calls that you do.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I just completed their test call & report today. I have an app that I use to record phone calls so that it's easier for me to take quick notes during calls. It relives the pressure of taking detailed notes or trying to remember everything. Knowing that I'm recording the call, allows me to focus on making sure that I ask all the questions that I'm supposed to. Later, I can play the call back to get every detail correct when writing up a narrative. If it wasn't for this forum, I'd have no idea such an app existed. I also use this app as a back up to any audio recording service that the MSC uses to capture audio in case of a failure on their end. Yet another tip l picked up from this forum.

Edited 3 time(s). Last edit at 01/24/2020 04:22AM by Walters Mom.
@HonnyBrown wrote:

They are great. They pay once a week. You pretty much have to transcribe the calls that you do.

Where I live, it is illegal to record a phone call without the consent of all parties. Would you be able to do this without recording the call or would you have to have an absolutely photographic memory?

Edited 1 time(s). Last edit at 01/25/2020 09:11AM by MW.
I took very good notes.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
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