I have sent more than 4 enquires about my late payment and the last enquiry I have said that I will contact the head office of the company that was shopped to let them know that the shoppers are not being reimbursed. This seemed to get a more promising reply
They have a reputation for poor communication and late payments. Here, they have good bonuses. I have never not been paid and I don't chase payments. If timely payment and communication is essential, this is not your company.
January 29 I was paid for October. Still waiting for November which is in processing.
Payment has been generated and is awaiting validation from your banking provider."
LOL, my provider, yep, that's where the problem is. Crickets for December and January shops.
They are not even replying to my enquiries about my payment for a December job. That’s a new low for them. Every time I get an email about doing a job, I respond with, “payment first”. I doubt those are even read.
Edited 1 time(s). Last edit at 02/26/2020 05:31PM by kenasch.
I am currently STILL waiting for a payment for September shops (2, with bonuses), and a November shop. So lame. Every month I ask, and every month they say they'll look into it. Ugh.
I have never had this experience before (in 10 years of shopping for dozens of companies) and it really smacks of lying and thievery.
Every time I get an email request to do a shop for them, I respond telling them I will not consider any new shop until I get paid for my December shop. Today I got four emails from them all saying the following:
Thank you for your prompt response. As per your query, we just receive the feedback that all the payment for month of December is in midst of processing. Therefore you should be able to receive the payment by end of March. Sorry for the inconvenience caused.
Thank you for your patience."
Even though they show an address in Australia, I believe they are actually located in Singapore or some other Southeast Asia country where English is not their first language.
Yes they pay via PayPal, eventually. I just got an answer that my December shop will be paid the end of March. Based on past experiences with them, I’m still not hopeful I will receive payment by then.
They called me to do one of their shops where you buy something at amazon and then have to review it. i asked when I would get reimbursed and the rep was unable to tell me. I told her I wasn't interested.
I did 3 jobs for them last year. The aggravation level of trying to figure out the payments (which they said had been sent, but hadn't), "proving" I hadn't received payments (over and over), and the stilted and sparse communication from their end was beyond frustrating.
I ended up contacting the Canadian office for the company they shop for near me, and whether that did the trick or it just happened to come together (sort of) at that same time, I'll never know. Anyway, they did pay me. They said they would send me a bonus for all I went through, but I never got that. The apology was nice, but doesn't pay my bills or make up for the torture of trying to get my money.
I have cancelled my account with them...never again!