Trying to think of a way to prove photos are unique.
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Timestamp the photos. There are free apps that will do that.
Hard work builds character and homework is good for your soul.
They told me they don’t care about Timestamps and won’t prove anything, as it could me an original altered. Most of us are immoral enough to even try it, so if you didn’t, email Colleen at Presto. She helped me with mine and she’s on this forum.
What does Colleen suggest you do to prevent having the issue in the first place??
It is completely unacceptable that Presto would be using a software program to identify "cheats" that seems to be creating to such a huge number of false positives. To ask honest shoppers to defend themselves after the fact is a drain on the shoppers' time - not to mention emotions as nobody likes to be called a "cheat." Does Presto not have a human review the photos after they are flagged, before the shopper is contacted?
I hadn't previously responded to this thread as I don't do these audits, but... this is ridiculous. I can understand an occasional "oops" as we are all human, but this seems to be happening quite frequently. Presto needs to come up with a procedure shoppers can follow that will protect them from this nonsense.
Edited 1 time(s). Last edit at 03/02/2020 06:42PM by MFJohnston.
It is completely unacceptable that Presto would be using a software program to identify "cheats" that seems to be creating to such a huge number of false positives. To ask honest shoppers to defend themselves after the fact is a drain on the shoppers' time - not to mention emotions as nobody likes to be called a "cheat." Does Presto not have a human review the photos after they are flagged, before the shopper is contacted?
I hadn't previously responded to this thread as I don't do these audits, but... this is ridiculous. I can understand an occasional "oops" as we are all human, but this seems to be happening quite frequently. Presto needs to come up with a procedure shoppers can follow that will protect them from this nonsense.
Hard work builds character and homework is good for your soul.
Edited 1 time(s). Last edit at 03/02/2020 06:42PM by MFJohnston.
Presto says the software is fixed, but obviously it’s not. Frankly, if I did my work correctly, I’m going to get paid. I don’t care if i have to email CEO or the even the entire board to get paid. I will and have. My time is way to valuable to just give in.
Edited 1 time(s). Last edit at 03/02/2020 04:35PM by Mrcleandpsyahoo.com.
Edited 1 time(s). Last edit at 03/02/2020 04:35PM by Mrcleandpsyahoo.com.
My point is that you should not have to jump through these hoops to get paid. Jumping through hoops takes time and effort. Your time is valuable.
There is an MSC for which I periodically work and for whom I often have to chase payments. My answer to that is simple: I simply don't work for them until they offer enough pay to make it worth my time to add "hoop jumping" to my workload for their shops.
There is an MSC for which I periodically work and for whom I often have to chase payments. My answer to that is simple: I simply don't work for them until they offer enough pay to make it worth my time to add "hoop jumping" to my workload for their shops.
@Mrcleandpsyahoo.com wrote:
Presto says the software is fixed, but obviously it’s not. Frankly, if I did my work correctly, I’m going to get paid. I don’t care if i have to email CEO or the even the entire board to get paid. I will and have. My time is way to valuable to just give in.
Hard work builds character and homework is good for your soul.
I agree we should not. There are several night audits paying $100 each and people still don’t want them, because they are afraid to waste all of that time and not get paid
That newspaper idea is a good one; it is used frequently in bodybuilding and fitness contests to prove photo dates.
If I had one wish in this industry, it would be that all of us would just STOP producing work for MSPs we have to chase payments for. They'd eventually either have to straighten up their acts, or they'd lose clients and other, more well-run companies would snap up the work. Continuing to work for them is enabling behavior.
If I had one wish in this industry, it would be that all of us would just STOP producing work for MSPs we have to chase payments for. They'd eventually either have to straighten up their acts, or they'd lose clients and other, more well-run companies would snap up the work. Continuing to work for them is enabling behavior.
You can PM me or, better yet, contact Presto support and we can look into your specific situation.
I will say that the comparisons that are being looked at and reported as duplicates are *exact* matches. So it's not a matter of taking multiple photos of the same thing. These are everything about the images are exactly the same. You can hold up a newspaper in your photo, or not, but if the same photo shows up on your shop multiple times, it's still going to get flagged.
We have cleaned up several glitches in this matching process, which were typically stemming from photos that were uploaded in error and then should have been cleared based on the way another question was answered, but were still hanging around and matched photos that were correctly uploaded elsewhere. None of the duplicates I've looked into recently have been of the "glitchy" variety but of course we're taking this seriously, which is why I'm talking to you all on the forums.
- Colleen (from Presto)
I will say that the comparisons that are being looked at and reported as duplicates are *exact* matches. So it's not a matter of taking multiple photos of the same thing. These are everything about the images are exactly the same. You can hold up a newspaper in your photo, or not, but if the same photo shows up on your shop multiple times, it's still going to get flagged.
We have cleaned up several glitches in this matching process, which were typically stemming from photos that were uploaded in error and then should have been cleared based on the way another question was answered, but were still hanging around and matched photos that were correctly uploaded elsewhere. None of the duplicates I've looked into recently have been of the "glitchy" variety but of course we're taking this seriously, which is why I'm talking to you all on the forums.
- Colleen (from Presto)
So what you are saying is that it appears that shoppers may upload a photo and for one reason or another, thought they deleted that photo, submitted a different photo for that question but somehow the photo they originally submitted is still hanging around, so when they upload THAT photo to the correct question, it comes up as a duplicate?
I pride myself on my clarity of writing, but it's difficult to write clearly about something I do not understand, LOL, so I hope my meaning is clear enough.
I pride myself on my clarity of writing, but it's difficult to write clearly about something I do not understand, LOL, so I hope my meaning is clear enough.
WHY are people still doing these????? And I dont mean that as a smartass, I want to know why??? How are you making these efficient??? By taking pictures during the day and entering data at night and in morning increases the average efficiency by 30-40%. Yall are spending way too much time proving you did something right with NO EXTRA PAY!!!!! I used to be able to label my files in my google drive and enter them with ease. The data entry was quicker and smoother with MobiAudit. I entered one onsite Friday that STILL hasn't been reviewed. Doesnt seem so critical to get them to them right away. Maybe there needs to be another thread on this. I'd like to do these again someday, but ive already got most of my income from them replaced. Damn. I guess i just ranted. Lol
Friday???! No they take 5 business days at the minimum to get reviewed.
Then why is it such a rush to get them completed onsite? Are we able to do a stack during the day and upload them at night? How's the rejection process been? Is the whole thing rejected or do we have the opportunity to add from our additional photos?
I can’t answer that question. They wanted night audits closed out ASAP, but mine were done Sat and have not been audited. They usually do them in a couple of hours so not sure what’s up. I have not had any day audits rejected. I did have a couple that had something to correct, but other than that, mine have been fine.
So one of my rejected was able to be corrected. The problem might be communication. If you tell me its rejected because the photo was not unique...I'm reading that as you think i used an old photograph. But instead they said i used the same photo on 2 different questions. Now I've never done that before but i am not saying i am unable of making a mistake. When i stated that i had photos and would they let me correct it instead of just flatly rejecting it, they let me...that was hours ago and no response. I just think that with all the problems they have faced they are working long hours, dealing with other people than me who are bringing their own complaints about the process too.
I know this is difficult but I'm trying to go easy on everyone i am working with because right now i think they are getting their butts handed to them and me being nasty would just not help. The goal is still for all of us to be successful. So I'm being patient but man oh man..lol
And the reason we are still doing them is the money is good. I don't go home and do them. I do them on location. Yes not worth it to go home and sort all that out. No way.
I'm doing them on the app.
I know this is difficult but I'm trying to go easy on everyone i am working with because right now i think they are getting their butts handed to them and me being nasty would just not help. The goal is still for all of us to be successful. So I'm being patient but man oh man..lol
And the reason we are still doing them is the money is good. I don't go home and do them. I do them on location. Yes not worth it to go home and sort all that out. No way.
I'm doing them on the app.
Colleen, can you please explain why if we are taking pictures through the app (and I am talking about the dark audits) how can there be duplicate photos? I had one rejected soon after the jobs were first posted in January, and I appealed it (both through the link and as a response to the email) and never had a response.
@eclark3 It's difficult to say what might cause photos to be flagged if you were taking photos through the app. Given that your shops were done in early January, it's possible you were caught by the same glitches we've been discussing that have since been fixed (although we did attempt to get in touch with the shoppers who we were able to identify had been affected). If you want to PM me the evaluation IDs, I can investigate for you.
It sounds like someone is trying to cheap out of having to pay. That or it is a really piss poor program, to begin with.
I have had one that was declined that I know was had a photo that was not used twice, but really how can I prove it.
My issue is this editing time. It is getting longer and longer. I have 55 shops unedited right now, some are from a week ago. I am putting a lot of money into these shops and I have a route, with a hotel on Weds. and unless I get paid for something, there will be no way I can do the route. They pay on Mondays and Thursday, so the chance of all these getting edited by Monday are slim to none. They also send back half the reports, and I swear to go through all these photos to find one is going to be a nightmare. Can you image if we submitted a report a week after we completed them.
Now if they actually did what they said in the calls, which is automatically pay after 5 days, then I wouldn't be so upset. But some are going on 7 days now, that is ridiculous. I almost feel stupid completing anymore of these, but I have committed to some routes, so of course I will do them, but I am beyond frustrated!!
My issue is this editing time. It is getting longer and longer. I have 55 shops unedited right now, some are from a week ago. I am putting a lot of money into these shops and I have a route, with a hotel on Weds. and unless I get paid for something, there will be no way I can do the route. They pay on Mondays and Thursday, so the chance of all these getting edited by Monday are slim to none. They also send back half the reports, and I swear to go through all these photos to find one is going to be a nightmare. Can you image if we submitted a report a week after we completed them.
Now if they actually did what they said in the calls, which is automatically pay after 5 days, then I wouldn't be so upset. But some are going on 7 days now, that is ridiculous. I almost feel stupid completing anymore of these, but I have committed to some routes, so of course I will do them, but I am beyond frustrated!!
I just emailed the CEO. I suggest you do the same. They need to adhere to what was promised, just like we have to adhere to what we are asked to do.
I agree 100%. I just sent a very long email to everyone at IPSOS I could think of that is part of this project.
I was told my M-----X when I was have and issue on there shops for the same complainant that there computer was reading the META tag. To fix this problem I shot the photo without information in the META tag. I also got a photo from a different angle that was clearly different
How do I get my shops looked at by you? I take literally hundreds of photos. I use multiple devices. I'm not sure how you can say this is fixed but why aren't we allowed to see this "supposed" duplicate and allowed to correct it? I am disabled and currently having financial difficulty, including having to have my car fixed this month which I had to borrow money to do. I'm sure I have many, many different pictures. It takes time, money and wear and tear on our vehicles to arbitrarily throw shops out without giving us an opportunity to fix it. It's unfair and if it continues I would consider it a morally unethical business practice. Every shop I do hurts me physically. I had a power wheelchair and I don't use it now but have a walker with a seat which I use at home to wash dishes. I perform my gas stations on my feet and by the time I finish my pumps my back is a 8-10 on the pain scale depending on how many pumps they have and how busy they are. (and how many I do that day). Since I started MS two years ago I have put over 100k miles on my car and depreciated it to the point that I owe two k more than it's worth. to have two shops on the same route thrown out is financially devastating. Please reconsider this method and please implement a human checker behind the computer dismissals.
@mizzessummer wrote:
I have had one that was declined that I know was had a photo that was not used twice, but really how can I prove it.
My issue is this editing time. It is getting longer and longer. I have 55 shops unedited right now, some are from a week ago. I am putting a lot of money into these shops and I have a route, with a hotel on Weds. and unless I get paid for something, there will be no way I can do the route. They pay on Mondays and Thursday, so the chance of all these getting edited by Monday are slim to none. They also send back half the reports, and I swear to go through all these photos to find one is going to be a nightmare. Can you image if we submitted a report a week after we completed them.
Now if they actually did what they said in the calls, which is automatically pay after 5 days, then I wouldn't be so upset. But some are going on 7 days now, that is ridiculous. I almost feel stupid completing anymore of these, but I have committed to some routes, so of course I will do them, but I am beyond frustrated!!
I haven't had any of my shops paid in 7 days period. I've had two edited. One was sent back for revisions which I did and it was accepted and paid. The other was rejected supposedly for not unique pictures. I have 4 waiting for review and one was done a week ago tomorrow. I filed the appeal. I am trying to find out Colleen's email and I'm going nuts because I can't afford to lose all these shops.
You can private message Colleen. Just click on her name in her response a few above yours. She responded to me.
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