EPMS shoppers: How do I find guidelines?

I've printed out the questionnaire, I've searched FAQ's, etc., e-mailed the scheduler. But I cannot find the guidelines for my shop. All the tips and hints are general, not specific to the shop I have to do.

TYIA.

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They are always inside the survey itself. I'll explain as best I can right now, but I don't have any active EPMS assignments right now, so I am doing this from memory...

When you open your shop, there are a series of bold headings, such as "Make the Phone Call" and "Shop Contract Specifications." When you click on the heading, a menu cascades open, revealing everything you need to know for that portion of the shop.

Hard work builds character and homework is good for your soul.
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