See I have a real problem when it says that a repeat photo is being used in a case like yours "Presto claims that I uploaded the same pump for both pump 1 and pump 3." Now uploading a picture that is a repeat because a photo was forgotten, or because when they want a revision you do not have a unique photo is one thing, but if a photo is accidentally uploaded, that is a MISTAKE, which happens to all of us. I was explaining this to Karen, who is wonderful by the way, that if a photo is uploaded twice because of a "mistake" then we should have a chance to edit that picture, at least once. Especially when the app has as many problems as it does! That is the only time this has happened to me, when the app wouldn't work, so I had to add the pictures later, and I either added a pump picture twice, and in one case, I added the same vest picture to 2 reports. And depending on the editor you get, some will let you fix it, when others deny it right away. I have found that the appeal process works well.
I do have one report at the beginning of the quarter, that bothers the heck out of me, because the are saying the same photo was used for 2 infractions. I know this isn't true, because the pump only had one infraction, but the shop was already picked up by someone else, and I could just tell in the response I wasn't getting anywhere with it. I wish we could go back in and view the report, because I would love to see that photo used twice, because it was only taken once in my camera roll, and it left me with a lot of questions, and doubts. But as many as I have done I decided to just move on, suck it up, and complete some more. And after that I have been really careful making sure what picture are where, and my angles and backgrounds, so if it happens again I know I have a case!