I had the same problem in found out that the link is bad I had to go through shopmetrics. Now the other problem, I've been doing shops for 20 years and ipsos will not let me take the certification tests for the gas stations. That is basically what I did, and now I cant even take the test. No number to call for trouble either. Just email. I used to loce MaritzCX but Im not too sure how tvis is all going to work out. I hope all the schedulers kept their jobs! They were fantastic to work with!!!!!