Payments not received from Ath

I am having a problem with Ath. They sent me an email saying my payment was ready for payment through Checkbook. I entered my routing and account number. My bank never received the payment. Checkbook sent me an email saying there was an error and to please enter the correct account information. All the information I entered was correct.
I have been dealing with a very rude associate at Checkbook who tells me it is my problem. I contacted Ath and they emailed me that the payment has now been cancelled.
This was the first time I worked for Ath and it will be my last. Does anyone have a phone number to speak to a person at Ath or have I just been ripped off?

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You haven't been ripped off. If they cancelled the payment they probably sent you a check, which will arrive in a couple of days, not the 30 days the original email leads you to expect. Send the scheduler an email if you don't get it in the next week.
ath (all lower case) is an upright outfit. For the number, click on "Contact us," on their home page.
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