What a mess they are !! I had 2 jobs scheduled and accepted to complete with one company. By mistake I found these listed on the Kern site. Sunday afternoon, they were to be performed. That evening at 6 pm, Kern's site says they are "pending". I emailed kern, wanting to know what's going on. (How can a job be 'pending', if it is to be performed that day). This is what I received, Monday morning from the scheduler:
"I do apologize for the lateness of the assignment of the shops you've been assigned. I've been extremely busy this month and am trying to play catch up. These two shops are still available and I'll be happy to assign them if you're still interested. If so, please let me know what dates you'll be able to complete them.
Again, I apologize for any confusion and lateness for my response and I hope you're having a good day!"..........a "good day", she says!
I called the original company and made a major complaint against Kern and sent them all copies of each email transcripted.
Oh, it gets better. Evidentially, the original company made contact with Kern as her supervisor calls me and being "politically correct", she claims the jobs WEREN'T assigned and talked her way right out of it.
By the way, I had a job scheduled with Trend Source and they messed that up also. It is so hard to get that star on your name with TS and I no longer get emails. They probably consider me a "flake" because of this Kern company. When I get the courage, I'll call them but right now, I'm still upset about all of these issues.
I sincerely hope that other companies do not sub-contract with Kern.
Needless to say, I am extremely upset with them !