Absolutely love Informa... never had an issue. My bank doesn’t use Zelle, however you can set it up in the app to effectively do an automatic direct deposit for any incoming funds — I get a payment notice from Informa and its into my checking in 2 days... effectively Direct Deposit. Only thing is I wished they would go back to their in-house schedulers.
Also I agree — if more MSCs were like Informa (and Mintel for that matter) the whole industry would be better off. I feel like part of this is a different mindset... Informa and Mintel (and Customer Impact to an extent) seem to be more on the “consumer research” side of things vs a company like IntelliShop, Marketforce etc. that strictly does retail based shopping projects... the former seems to be a lot more reasonable, pays fair, a bit more flexible and no games, and I’ve actually been able to build relationships — while the later seem to be “its our way or don’t play” and relationship building is difficult. I’ve always thought it has came down to the type of shopper — and this the amount of flakiness or shoddy work that comes with them — that each type attracts.