@salisburync
Does this shop appear on your MyPay tab in Gigspot?
If so, then they may have tried to pay you, but something went wrong.
Are you still able to see any available Alta360 shops through Gigspot?
If so, are you able to apply for any?
Trying this might help you find out if your Alta360 eligibility status may have changed due to something with the shop that's not being paid.