To each their own. I have experienced very few technical issues with Shared Insight. (To be fair, the previous MSC Sue Day was associated with was a nightmare for me and I gave up on them, too, because their reports took forever due to broken pages.) I got my first Shared Insight shops through Jessica Jameyson at KSS International in 2017. Since then, I have had phone communication with Sue Day, Camille, Katty, Cathy, Sharon, and others. Whenever I had to call them, I either got someone on the phone right away or I got a response within 24 hours, usually the same day. I didn't shop for them much and only shopped for a few of their clients. Those shops had reasonable pay and reimbursements and the reports were easy to moderately time consuming.
@SoCalMama wrote:
My experience before the pandemic was that it was impossible to get a real person on the phone and half of the extensions listed on the emails never worked . Plus I promised myself and I told a lot of my in person friends to kick me if I ever took one of their lousy retail jobs again with the report that takes absolutely forever because it’s broken down page by page.
@BusyBeeBuzzBuzzBuzz wrote:
Share Insight in California was not flaky before the pandemic. I have worked for them (and their predecessor) for years and have talked to them on the phone.
I don't know how they are doing now. They claim they will post some shops soon. Their website is still active.
@dbuttram wrote:
I signed up with this company because a client I shopped for changed mystery shopping companies. I can't get a human on the phone, can't get an assignment. I am beginning to think they are flaky. Anybody know anything about Shared Insight?