HS brands

HS brands didn't respond to my emails, but they did pay today.

Edited 3 time(s). Last edit at 08/04/2020 04:02PM by sil2222.

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How come you can't provide the link to the virtual tour?

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

Not sure, but they do have other issues: [www.mysteryshopforum.com]. Several on here swear by them though. You might just have to take a wait and see approach. You could also contact Tom.Mills@hsbrands.com or Lorri Kern.

@sil2222 wrote:

Is this normal for HS brands

Edited 1 time(s). Last edit at 07/16/2020 01:04PM by MSF.

delete

Edited 1 time(s). Last edit at 08/04/2020 04:02PM by sil2222.

If it wasn't in the guidelines, then they should make an exception for you.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

From the guidelines from this project:

If you are only allowed a virtual tour, you need to make that appointment.

Tell them you want to record it to share with someone else or to refer to when making comparing to other communities.

Copy and paste the link to the virtual tour on the shop form.

Answer the questions based on the virtual tour which should include the entire facility.

That's at the top of the shop report in blue.

We schedule a few hundred of these every month (most are virtual right now, obviously) and everyone else has read and followed these instructions. I am so sorry you missed it somehow!

As Dr Phil said, no matter how flat you make a pancake, it still has two sides.

Edited 1 time(s). Last edit at 07/17/2020 06:45PM by kenasch.

This is why instructions are forever expanding every time someone misinterprets what to do...and due to this we often have 10 pages of instructions for a simple job. The clarified instructions are at the expense of the person who misinterpreted. As an addition to "Tell them you want to record it to share with someone else or to refer to when making comparing to other communities." just adding the words "record your call/video tour" would clarify this. We often get instructions asking us to ask something on a shop but we are not actually required to follow thru.
I hope this works out for you.

@Lorri Kern KSS i have the guidelines downloaded.I read them many times these instruction are not on the version I received. . I scheduled my shop directly thru HS brands not KSS . Also when I filled out the survey it did not request a link. The guidelines attached to my shop actually say the call does not have to be recorded. My guidelines is only 3 pages long and it does not say anything about a virtual tour or link. My guide says shop is 2 parts an online inquiry or phone call that does not have to be recorded. Required for payment pricing sheet, pictures of the site,brochures and business card. The guidelines actually do not even mention the virtual tour option. That information was only in my shop log summary. If there was an update to the shop requirements I was never notified until I submitted my shop.

Edited 9 time(s). Last edit at 07/20/2020 07:44AM by sil2222.

Quick update: I checked my shop on the HS brand site and now they added a POP UP that says schedule a virtual tour online and record it and provide a link it actually gives the option to press OK button and agree. LOL. This pop up was not there before. I would not have minded if they said hey we forgot to add that information required to your shop. The virtual tour was not requested on the guidelines attached to my shop. the pop up was added recently. I still think HS brands should have at least said your shop is denied. I understand Covid has caused a lot of confusion and disarray.

Edited 2 time(s). Last edit at 07/20/2020 06:49AM by sil2222.

@sandyf I totally agree with you. They actually just recently added a pop up to my submitted shop. It says a recorded virtual tour link is required. This is unfortunately too late for me because all I got was a 3 page guide that did not even mention the the virtual tour option. So im out of gas money and 3 days of effort. My loss. I always try to follow the instructions provided by an MSC 100%, but in this case I was simply not told.

Yes, and so it appears as though the shopper did as they were supposed to but HS Brands did not. We've seen this play out many times when shoppers completed assignments correctly and on time and HSB paid them late.

@kenasch wrote:

As Dr Phil said, no matter how flat you make a pancake, it still has two sides.

sil2222 hopefully they will consider your situation. I do not even know what shop this is and my comment is a general comment about guidelines everywhere including at my former work where the handbook expanded so much over the years due to clarifications upon clarifications. I would think they would have a record of when that pop up was added to see if it was after you accepted your job. But if it was a pop up be sure you do not have pop ups blocked on your device.
Good luck to you.

@sandyf I do not have any pop up blockers on my PC. I build and program computers so I am very familiar with the system. The pop up was added recently. I even took a screen shot of the shop summary. I have seen this type of situation before with another MSC who added a sticky requiring a video report of the shop after I was assigned . Luckily I had not yet performed the shop so I was able to cancel it. I check and re-check all my shop requirements obsessively and always print the guidelines before I go out to perform a shop. I am just glad this was not one of their $1000.00 out of pocket shops they were advertising before the covid pandemic. Lesson learned.

While I have not done this project, I have often found HS Brands to have very poor guidelines, survey forms which conflict with guidelines, and (outsourced) editors who create guidlines out of thin air.

Edited 1 time(s). Last edit at 07/21/2020 06:35AM by Rousseau.

Did those who shopped for them in June get paid yet? I see that they are still facing a lawsuit.

I have not done this project, either. Once, in the distant past, an editor did not "see" what I saw on my screen/report form. I dunno what was up with that. I answered the questions that were provided for me. *shrugs* I still work with them and would like certain shops to re-appear. Darn that covid-19, anyway!

@Rousseau wrote:

While I have not done this project, I have often found HS Brands to have very poor guidelines, survey forms which conflict with guidelines, and (outsourced) editors who create guidlines out of thin air.

Nature does not hurry, yet everything is accomplished. - Lao-Tzu

I was quite happily surprised when my June shop for them was paid in early July. I haven't shopped for them since.

That's good. I think I'm going to stay away. The court case that their CEO downplayed and said would be resolved by now is set to go to trial in August 2021: [www.pacermonitor.com].

Credit where credit is due... they've been paying very quickly over the past few months.

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