From the guidelines from this project:
If you are only allowed a virtual tour, you need to make that appointment.
Tell them you want to record it to share with someone else or to refer to when making comparing to other communities.
Copy and paste the link to the virtual tour on the shop form.
Answer the questions based on the virtual tour which should include the entire facility.
That's at the top of the shop report in blue.
We schedule a few hundred of these every month (most are virtual right now, obviously) and everyone else has read and followed these instructions. I am so sorry you missed it somehow!