@MisterBill wrote:
@pambam57 wrote:
Rousseau's examples are good and yes, as business owners we need to be prepared. But I'm just going to empathize with Niner and agree that it sucks.
Right, it sucks. But you can't blame the MSC.
Without knowing the situation, blaming the MSC would be informed. However, there are many situations where the MSC would be at fault. Among them:
MSC acted unprofessionally towards the client and lost the business.
MSC did not have a diverse client base as a result, it is going out of business itself.
MSC attempted to increase its fees to the client, without offering added value, and the client walked.
MSC did not have a competent scheduling or editing operation and as a result the product delivered was not to the client's specifications.
MSC was under capitalized and did not have business interruption insurance.
MSC was a micro business itself and did not have a management succession plan.
MSC's scheduler was unprofessional, cancelled the shops, and re-assigned them based on favoritism, nepotism, or kickback.
Client wished the survey changed and MSC did not feel itself equipped to meet client's new specifications.
MSC did not meet contractual obligations with the client and lost the business.
My point is that things happen and that before casting or dismissing blame, one should recognize that there is always a backstory which needs to be know; and that shoppers are typically unable to know that story.