gas station auto assign

Has any one been auto assigned the gas stations that used to be on Maritz/Ipsos and will be on Sassie stating January?

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Not yet. I was wondering if anyone has heard if they will still be auto assigned.

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The more I learn about people...the more I like my dog..

Mark Twain

The only thing that leads me to believe they will be re-assigned is that in Nov & Dec we were asked if we wanted auto assign or not.

to those of you who have switched over from maritz/legacy, how are the gas station jobs with sassie/shop metrics compared to what we're used to?

@jay225 wrote:

to those of you who have switched over from maritz/legacy, how are the gas station jobs with sassie/shop metrics compared to what we're used to?

How can anyone know yet? It is not January 2021 yet.

@LuvsTraveling wrote:

@jay225 wrote:

to those of you who have switched over from maritz/legacy, how are the gas station jobs with sassie/shop metrics compared to what we're used to?
How can anyone know yet? It is not January 2021 yet.

but some of the gas stations had already switched over i believe.

Not looking forward to doing these on Sassie when the time comes, but whatever.
I don't think our auto-assigns are going to carry over when they eventually post these shops.

I did some of the gas station shops on Shopmetrics. The forms are pretty much the same. And they still ask if we want to do the shop again.

I received an email today that told me the shops were auto-assigned!

Received my auto-assigned shops this afternoon.

I received mine yesterday.
But, I have some questions:
1. Why are there shops assigned to me that are weeks that I did not request?
2. Are the third week of the month shops no longer to be performed?
3. Why do I see shops on the job board that I did last month available to me?
4. Do I have to take the monthly test - I cannot find the test.

For the test pick one of yourassignments then choose "view/submit." The test and instructions are in there.

Random observation: Ever notice that you have five windows/tabs open and they're all Ipsos-related?

Some observations of the new debrief referred to as "Shopper Shop Review":

1. A photo of the canopy logo is required. (Q Canopy Logo)
2. A photo of the oils offered is required if there is not the required amount of certain synthetic brand oil is not offered. (Q 32)
3. A question about decal for payment is asked. (Q Payment Decal)
4. A question about specific OSA is asked. (QBW)

Oh yes, in the shopper review, a new screen opens for the questions and there is a little timing countdown in parenthesis in the address tab.

Edited 1 time(s). Last edit at 12/31/2020 01:51PM by French Farmer.

how can they not have the filter set properly so that we can see only one program on the map? c’mon. with everything they’ve bought, they should at least have a working technician.

Another little tidbit (but probably the most important):
In the debrief or Shopper Review, at the end of the debrief, the question is asked about performing the shop again, it only gives the option of Week One and Week Two. There is no Week Three!

Why??

I can say as a scheduler it is very frustrating when shoppers self assign for weeks 3 and 4 at the very beginning and then we have weather issues and or people get sick. This causes issues. It works much better to shorten the time frame that a shopper is allowed to schedule a shop out. I as a scheduler of said shops would love to be able to have a day off without sitting here last minute because shoppers scheduled for the last week of the month and are now sick and cannot complete shops or bad weather comes in and they cannot get out. Or we see shoppers that will push those shops to the last minute and pick up shops that have bonuses and then email us and say oh I can't do the shop.

Dependable shoppers should be rewarded and undependable ones avoided. Sickness, if not an excuse, can't be helped and bad weather can't be controlled. But to expect a shopper to jam all the self-assigned shops into the 1st two weeks is unreasonable, in my opinion. It's your choice to be a scheduler and finding shoppers, even at the end of the month is part of your job, again, in my opinion.

I have a job and my shopping business. I spread out the shops for the month so that I can arrange my schedule. I can usually plan 8-10 a week so get about 35 scheduled in a month. If I only have two weeks I will only be scheduling 15 and then WILL take the bonus shops at the end. If a scheduler has shops being dropped on a regular basis they should flag those shoppers. This planning is why I often end up skipping on the Presto shops until the end. If this company isn't allowing me to plan week three I will fill that time from another company.I get nervous if I don't have 10 shops scheduled every week for the next 3-4 weeks.

Curiously, it seems that the old company , Maritz, did not seem to have a problem with scheduling out 3 weeks.
As for shoppers flaking, Maritz seemed to be very good at avoiding those shoppers or recognizing who they were and not allowing them to self assign.
For me, undoubtedly, I'll ask for certain shops to do again and those that I normally would want to do in week 3, I'll just pass on. If they are still available in the third week, maybe I'll do them, maybe not.

In the end like LIJake says, dependable shoppers should be rewarded. If you cannot do so, well then, they go elsewhere.

Thank you for the explanation, Virginia.

Yes, for quite a few.

@French Farmer wrote:

Some observations of the new debrief referred to as "Shopper Shop Review":

1. A photo of the canopy logo is required. (Q Canopy Logo)
2. A photo of the oils offered is required if there is not the required amount of certain synthetic brand oil is not offered. (Q 32)
3. A question about decal for payment is asked. (Q Payment Decal)
4. A question about specific OSA is asked. (QBW)

Oh yes, in the shopper review, a new screen opens for the questions and there is a little timing countdown in parenthesis in the address tab.

FF, I really appreciate this. With 70 pages of instructions it is way too easy to miss a subtle change. There is at least one on your list I probably would have zoned out before reaching. Thank you.

I have done hundreds of these shops but am a little confused. Normally I would have called the Maritz schedulers to get my answer but can not do so with Ipsos. Regarding Q32 on page 28, I don't see where a photo is requested if not enough Mobile oils are on display. Regarding QBW on page 27, what exactly is "BW" and why do they want us to report on non-branded advertising?

I'm sure I will get an answer much quicker on this forum instead of trying to email Ipsos.

Thanks

The instructions don't say you need a pic of oils but when you click a negative response on the form a photo upload pops up. I guess they just didn't feel it necessary to include that tidbit in the guide. No clue about BW. Anybody else?

Thanks, I'll take a pic just in case.

As a scheduler, no one expects you to fit in any more shops than you feel comfortable. But at the end of the day, our job (like most), is to keep our clients happy, which means having 100 percent of shops completed. We understand that emergencies come up, which is why we schedule these shops earlier in the month to account for these potential emergencies. If I can schedule most of my shops using a wider range of shoppers the first two weeks, you can bet that is what I’m going to do.

Not only that, but sometimes locations are closed or need to be reshopped that same month, if we wait until the end of the month to have them completed, we would have no way of getting that done.

A little tidbit, one of the companies I scheduled for expected 95 percent of shops to be completed in the first 15 days of the month.

Thank you!

Kate Rattner, Mystery Shop Scheduler

kateschedules@gmail.com

Sign up for my database for several shop opportunities!
[docs.google.com]

I just had a shopper cancel two shops, both part of a route that he was scheduled originally for the 12th of December. Well, he needed the route to be the following week. The following week there was a major snowstorm in the Northeast. Then there was Christmas. Then he promised all would be completed by the 31st. I normally would have nipped this a week prior, but he is a very reliable shopper. Needless to say, I missed the deadline. All because a very reliable shopper, with every intention of getting them done, had inclement weather, holidays, and schedule issues.

If I had told him I needed to try to find someone else back when he asked for it to be extended to the third week of the month, I may not have missed my deadline. I 100% agree with Kate. We need to try to get them done ASAP, and completely understand if that doesn't work for the shopper. The shopper needs to understand that potentially wasting two to three weeks of the month, even for normally reliable shoppers, does not work for us or the client.

Edited 1 time(s). Last edit at 01/04/2021 12:42PM by KSSPete.

So, how do I show there is no canopy logo in one picture? Guidelines didn't really cover that.
I have pictures of both sides to show it, but the form only allows for one picture per slot.

Edited 1 time(s). Last edit at 01/04/2021 11:03PM by KA047.

@LIJake wrote:

I have done hundreds of these shops but am a little confused. Normally I would have called the Maritz schedulers to get my answer but can not do so with Ipsos. Regarding Q32 on page 28, I don't see where a photo is requested if not enough Mobile oils are on display. Regarding QBW on page 27, what exactly is "BW" and why do they want us to report on non-branded advertising?

I'm sure I will get an answer much quicker on this forum instead of trying to email Ipsos.

Thanks

For me, it is important that I review the debrief before performing any shops. When I answered that question about not enough oils, a required photo popped up. That's how i figured that out.
Also, when answering that there were no sanitizers, etc. If you say "no", they want a photo of a pump column. That's reminiscent of what they were requesting a few months ago.
For QBW, I am not certain as to what "BW" stands for. But, in the OSA pdf, on page 2, there is the explanation about the DW advertising. In essence, it is signage about using the Loyalty card and getting 100 points or 10X points. For that, its important to ensure the signage is up to date.
On page 41 of the Guidelines is the information about NFC decals (if anyone is wondering).

Lastly, I did some shops today and cannot figure out how to submit an online invoice. On page 69 of the Guidelines, the instructions say to go to the "My Shops" page and then to "Submit an invoice" link or tab.

I cannot find that. Anyone find it?

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