Bestmark refusing to pay referral fee

I referred a friend to Bestmark in December. My friend registered, was hired, applied for an assignment, completed the assignment, it was approved and they were paid at the end of the month.

Now on my Bestmark page, it shows the referral applied and was hired. Does not show that they completed a job. I have emailed TWICE, all 4 email accounts I can find on Bestmarks page. " Their support, referral, general support, and main email describing how they are not registering my referral and I should be compensated for the referral. Bestmark has refused to answer any of the 8 emails sent to each department. They also did not pick up their phone or return my voice mails.

While I have been doing this for a while now, this seems very sketchy to me, and I will usually never badmouth a company, but since they refuse to even acknowledge my complaint or issue any type of support I just wanted to issue a warning on how badly they are treating and handling my issue.

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@BusyBeeBuzzBuzzBuzz She did as well, to the scheduler. So that would make for a 5th email contact to Bestmark's company. Also, both of us include our shopper ID's and her assignment ID in every email explaining the situation. My Friend actually got an email back from her scheduler, that stated she has no control over how referrals are to be handled and to contact support which I have many times with no response.
Good heavens. Referral bonuses are handled by a different department than shop pay.

Give them some time. Although Bestmark pays rather rapidly vs. other MSCs, referral pay just takes a while longer.

Patience, grasshopper!

I have always, ALWAYS, received my referral pay -- but often long after I forgot it was due!
I have never referred a shopper to Bestmark. Does anyone know how soon after the referred shopper completed a shop would Bestmark pay the referral fee?
I refereed my sis in law who did some phone shops for them. I was under the impression that I would get a referral bonus. I contacted them and found out that it was only for the first "on site" shop done. But, they still credited my account with $3 for the first phone shop she did.
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