ACL's New Clarity Site

Has anyone used it to file a report yet?

I don't care for the color scheme and there are some issues displaying everything correctly when I use Chrome at 100% zoom, but I like some of the changes.

Edited 1 time(s). Last edit at 01/16/2021 03:51PM by BusyBeeBuzzBuzzBuzz.

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It does not look like a professional site. Too much blank white space, and that RED! If they changed the font a bit, toned down the red to a less jarring shade, and maybe added a stripe down the right side in the same color but only half as wide, it would look worlds better.
I did my 3rd report on Clarity today. I did not have to sign up for anything. The reporting format was flawless. I would have appreciated a heads up for the change though.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
Had trouble with a recorded call on the site. Also know that the recordings no longer keep date and time!
I applied for a shop that could not be self-assigned. The Clarity site showed I applied for the shop. The next day, I could not see that shop at all or any available shop. Now, I see everything again.
I did my first report on it a couple of days ago. I think its easier to upload photos and label them.
I'm not able to see any open shops anywhere, including multiple large cities. At first, it was just on the mobile site, but now it's that way from my desktop too.

Happily shopping the Pacific Northwest. Shopping since 2013 smiling smiley
No problems here except that the site seems slow to load/reload.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
I upload all of my photos at once. I like that Clarity does not time out during the upload and the upload is a bit faster. I also like that the receipts are uploaded separately from the pictures.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I found them to be very responsive so I must compliment ACL on that. I gave feedback on the new site and they not only answered me with a personal note but they told me they are making changes. If you have specific feedback for them do not hesitate to let them know.
Sandy,
That is great to hear. They are generally supportive, I have found.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
I used their online chat feature for the first time today. It worked great. Then, I emailed my scheduler and she responded and helped me promptly. Loved it!
Has anyone found a way to display shops in a LIST rather than the boxes with additional details? I want to be able to see a more condensed list of Client Name and Location. Way too much scrolling...
OK. There is a problem. The editor for one of my shops sent me an email yesterday that she sent me a message. On the old site, I would have been able to see the message once I logged in. On the new site, I could not find the message anywhere. The editor emailed me directly this morning what she wanted after I emailed her about the problem, but it was stressful before she responded.
@BusyBeeBuzzBuzzBuzz wrote:

According to the site just now, there are no available shops in California. Uh huh. Right.

I'm in CA and I believe this. I have basically seen 0 shops since Covid started. Makes me wonder if MS is a thing of the past...
Many shops in the DMV plus Delaware region.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
I've done three shops already on the new platform. Doing the reports are fine. Photo uploads are a bit quicker, but they should populate the descriptions with the file names.

As far as finding shops, it's MUCH more laborious. In the old listing, it was just a few lines and you could see lots of shops per screen. Now, you basically only see two shops per screen, so there do much scrolling that it makes it difficult to see jobs quickly. Way to much white space.
@dafizisblue wrote:

@BusyBeeBuzzBuzzBuzz wrote:

According to the site just now, there are no available shops in California. Uh huh. Right.

I'm in CA and I believe this. I have basically seen 0 shops since Covid started. Makes me wonder if MS is a thing of the past...

I wonder if the issue in CA is the terrible Independent Contractor law they passed - AB 5. Companies my just opt out of doing Mystery shopping because lawmakers don't' have a clue of what their unintended consequences are.

"The ten most terrifying word in the English language: I'm here from the government and I'm here to help."
The "find shops" show up for me now. (They didn't at first.) I definitely agree that the formatting of those is weird and worse! I do like that the reports autosave now, including the disclaimer. The photos seem to upload to the report more quickly for me too.

Happily shopping the Pacific Northwest. Shopping since 2013 smiling smiley
i found if you were looking up shops with one set of criteria and you scrolled over to page 3 of the list, if you reset the criteria but there aren't three pages of shops to list, it will look like there are not any available. Make sure to go back to page one of the list before changing the search crieria.
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