I emailed them at the help desk as well, about 2 hours ago, no response yet. I tried calling their corporate number at 800-669-9939. The voice prompt gives you several options, none of which are for payroll. So I clicked on all of them to see if I could get at least one of them to be a live person who could connect me to payroll....Nope....all the connections were just further voice prompts to leave a message. Very frustrating. But at least I'm not the only one who hasn't gotten paid, so they obviously still have a large problem on their hands. Hope it's resolved soon!