2/3 of the way through your first quarter with new clients mid-pandemic doesn’t seem to be a prime time to be stingy with bonus money for the ICs still out and working. Just saying.
IPSOS’ competition is currently running test shops; I’m seeing and hearing about them. If KSS can’t hit Q1 targets (its late February and there are a LOT of stale shops) look for IPSOS to possibly move more of their clients over to app-based scheduling.
This whole “scheduling industry” gets a big eyeroll from me, personally. I’d rather deal straight with the MSC or use an app. Schedulers don’t seem to add the value that they believe they do in the industry; witness the poor communication and the rude replies that ICs constantly report here. Schedulers are classic middlemen skimming profits from both the MSPs and the ICs. Their services made sense pre-wifi and pre-smartphone, in the days of dial-up modems and Yellow Pages... not anymore. And working out of office space is additional overhead that we shoppers are paying for out of our fees.
Edited x5 to fix spelling, add link, etc., etc., etc.