I have a bank shop due for them tomorrow. You're supposed to make the appointment online, so I tried to as soon as I was awarded the shop. The online bank calendar is showing zero time slots available for the rest of this month! I immediately emailed the scheduler, but haven't heard back from her. I don't know if I should just call tomorrow (closed today for the holiday) and see if they can get me in for an appointment, wait to hear back from the scheduler, or what. Granted, I emailed over the weekend and maybe she doesn't work weekends (although I thought all schedulers did), but today isn't an IPSOS holiday, I'm guessing; LOL. I find communication with them a problem any time I have to ask a question or have an issue completing a shop. They never answer, but at least once they rescheduled a shop for me but never notified me via email. I checked my log, and they had accommodated me. Which I appreciated, but they are the most difficult MSP to reach of all the ones I shop for! It gets frustrating. I don't often have problems with their shops, but when I do, it's a problem.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.