Lately I've been complaining quite a bit about EPMS so I thought it was only fair to share something they did recently that made me happy.
I completed a report on Tuesday and on Wednesday received an email from the editor. She wanted something clarified as according to the email I did not completely answer one of their questions. I thought to myself that I was sure I did answer it, twice actually, in the report.
Before I could send a reply I received another email from the editor. It was to say that she was wrong. She reread the report and did find where I had answered the question and she was apolgozing for the previous email. I thought it was nice she took the time to apologize.