@acpview wrote:
I am Evelyn Arnette with A Customer's Point of View. One, this shopper posted way more about this shop than they should have. Two, the guidelines were clear as to where employees could be located but since the shopper was on a layover, they did not have enough time to go outside of the secured area. It was not that the shopper could not find the personnel to be shopped. It was that the shopper did not have enough time to exit the secured area of the airport to complete the shop and then go back through security to catch her plane. Three, someone mentioned food shops at the airport. We do not have those. Perhaps another company? Four, this shopper did receive a response, perhaps not as swiftly as they would have liked but a response was sent to the following email sent by the shopper(copied/pasted):
"Hellooooo? Please advise ASAP or I will detail this poor experience for every other shopper to see on the shop forums! Your Guidelines were outdated, and I spent 2 hours traversing the xxx Airport post-security areas looking for Greencoats that did not exist there! I expect full $11 payment and account reactivation!
Why on earth would someone deactivate my account when I fully explained what happened, what was incorrect on your guidelines and even attached my boarding pass and a food receipt as proof of my being in the airport at the correct time?!"
This email was a bit threatening in our opinion. Canadamommy, I do not recollect receiving any emails from you and do not even know if you have shopped with us? Unless canadamommy and DL are the same person?
@acpview wrote:
My bad. You mentioned contacting me but I don't recollect receiving anything from you. What was your concern?
@acpview wrote:
I am Evelyn Arnette with A Customer's Point of View. One, this shopper posted way more about this shop than they should have. Two, the guidelines were clear as to where employees could be located but since the shopper was on a layover, they did not have enough time to go outside of the secured area. It was not that the shopper could not find the personnel to be shopped. It was that the shopper did not have enough time to exit the secured area of the airport to complete the shop and then go back through security to catch her plane. Three, someone mentioned food shops at the airport. We do not have those. Perhaps another company? Four, this shopper did receive a response, perhaps not as swiftly as they would have liked but a response was sent to the following email sent by the shopper(copied/pasted):
"Hellooooo? Please advise ASAP or I will detail this poor experience for every other shopper to see on the shop forums! Your Guidelines were outdated, and I spent 2 hours traversing the xxx Airport post-security areas looking for Greencoats that did not exist there! I expect full $11 payment and account reactivation!
Why on earth would someone deactivate my account when I fully explained what happened, what was incorrect on your guidelines and even attached my boarding pass and a food receipt as proof of my being in the airport at the correct time?!"
This email was a bit threatening in our opinion. Canadamommy, I do not recollect receiving any emails from you and do not even know if you have shopped with us? Unless canadamommy and DL are the same person?
@SoCalMama wrote:
#3 I love that airport in question, and I have shopped it. You can be on one "side" or the other, but not both depending on your destination. You can't pop back and forth through security there. This is common knowledge to me at least.
The only airport that I know if that has greencoats has two different international/domestic terminals. You are allowed to be in one of two sides. I can’t be in all parts. It’s weird, and they are crazy about their security. I’ve been sent to secondary, and it was some scary stuff. I was less freaked out in Mexico.@1cent wrote:
@SoCalMama wrote:
#3 I love that airport in question, and I have shopped it. You can be on one "side" or the other, but not both depending on your destination. You can't pop back and forth through security there. This is common knowledge to me at least.
How do you mean? The only sides there are pre and post security. Everything is connected airside.
@SoCalMama wrote:
The only airport that I know if that has greencoats has two different international/domestic terminals. You are allowed to be in one of two sides. I can’t be in all parts. It’s weird, and they are crazy about their security. I’ve been sent to secondary, and it was some scary stuff. I was less freaked out in Mexico.@1cent wrote:
@SoCalMama wrote:
#3 I love that airport in question, and I have shopped it. You can be on one "side" or the other, but not both depending on your destination. You can't pop back and forth through security there. This is common knowledge to me at least.
How do you mean? The only sides there are pre and post security. Everything is connected airside.
@Cassiespark wrote:
ACP - Your terrible attitude comes through loud and clear in your response. Absolutely no one needs $11 badly enough to put up with this. You business relies on people to run around during a pandemic and complete your (apparently not well documented) tasks. And you now have a long list of people who know not to work on your projects. All for $11? Have you ever done a cost benefit analysis of this type of decision?
@Cassiespark wrote:
ACP - Your terrible attitude comes through loud and clear in your response. Absolutely no one needs $11 badly enough to put up with this. You business relies on people to run around during a pandemic and complete your (apparently not well documented) tasks. And you now have a long list of people who know not to work on your projects. All for $11? Have you ever done a cost benefit analysis of this type of decision?