Trend Source App

When I do OSIs, I get a bitmap error when I take pictures through the app. I have to use my camera and then upload.

Does anyone know what that means?

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope

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I'm not sure what an OSI is, but I've used their app to do the long audits in the office supply stores, and I was able to upload photos directly from the app with no issues.

Edited 1 time(s). Last edit at 08/06/2021 04:09PM by guysmom.
guysmom. I think you mentioned the client in this thread about the MSC. OSI is On Site Inspection, I believe.
I believe that the bitmap error is because of the resolution being set too high on the camera.
Trend Source got back to me. They said:


Responded On: 8/5/2021 1:40:26 PM
TrendSupport Response: We are currently working on a new version of the app to address these issues. In the meantime, please take photos directly on your camera (instead of while in the app), and then select it from your photo library to upload to the project. Thank you!

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
@kenasch wrote:

guysmom. I think you mentioned the client in this thread about the MSC. OSI is On Site Inspection, I believe.
Thanks! Fixed it.
I did an OSI this morning. I took the pictures with my phone since the app doesn't allow for uploads. I get home to do the report. I finished the questionnaire and got an error when I tried to upload the pictures.

I will be so glad when they get their kinks worked out.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
@HonnyBrown wrote:

I will be so glad when they get their kinks worked out.
Me, too!! But it seems like it's taking them an inordinately long time to get it done!!!!
It just started happening to me recently. I downloaded the latest version and it still was glitchy. It appears to work almost correctly on the stores WiFi.
That app worked well for a long time and only recently did it start mess up. I don't like when 5 minute job takes 10.
I don't like when a 10 minute job takes half of a day. I was so frustrated last night, I told them I quit. I ended up finishing the uploads this morning.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I have had problems with simple "ink" shops when the app would simply report "out of range". Out of range of what? I tried different parts of the parking lot, in the store, etc. Not usable since it was "out of range".

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
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