Foodluvr.....Well, aren't you the perfect little special princess!

Edited 1 time(s). Last edit at 09/14/2021 04:09PM by salisburync.

@wwin wrote:

I didn't take on any of these shops but the discussion of IPSOS rejecting shops has been discussed quite a few times over the years with some long-time shoppers having issues. My summery is -All is great until it's not. When they were the main company I worked with, I just considered it the price of doing business with them. Of the hundreds of shops about a handful were rejected with no explanation or way to contest.

Yep. Same experience.. Overall just an ok company, not one that I jump to work with, but not one that I refuse to work with either. Over the past 7 years a few rejected shops that I was pretty irritated about, but like wwin, I eventually just considered it the cost of doing business with them and figured it into the next few shops I took.

twinmom posts--Over the past 7 years a few rejected shops that I was pretty irritated about, but like wwin, I eventually just considered it the cost of doing business with them and figured it into the next few shops I took.

Bob comments--If that works for a shopper, so be it. As for Bob, though, if a MSC ever declines work from me without an explanation, they are quickly, and irreversibly, fired. This harkens back to that old adage: What is meat for one, can easily be poison for another.

And this is why it is a good idea to audio record every one of your shops. I use a small digital recorder that can be hidden in a shirt or pants pocket, or in an outer pocket of my purse.

First of all, it's impossible to recall every single detail accurately when you sit down to do your report. Rather than guess or rely on my memory, I playback the audio of the interaction as I am typing up my report and answering questions. And yes, there have been times when something was mentioned that I did not remember hearing at the time, but as I am playing back my recording, there it is.

Second of all, when a client disputes a negative report or one where their employees are not mentioning promotions, I can provide the audio recording to prove that my report was 100% accurate. If they did not mention the promotion, they just did not mention it, and the audio will back that up.

I understand that the mystery shopping company was hired by the client, and at the end of the day, the client controls whether they will accept or reject the report from the shopper. I prefer to shop for companies that will have my back and when I can prove my report was accurate, I expect to be paid. When I can not prove my report was accurate, then the company has to rely on what the client decides.

I do hundreds of shops for IPSOS every month. I have always been paid. My only issue is if you do have a rejection, finding out why is sometimes hard depending on the platform the shop was on. I did a shop in July I still do not have a reason why the shop was rejected even after numerous emails. Contacting the scheduler is useless since they refer you to the general email. However if the rejection is on Presto, then you get an opportunity to dispute with a link to a survey which I appreciate. I like being able to know why it was rejected and send in my additional info or proof of a good shop.

I think most disputes could be handled better by all MSPs if they just communicated better. I find it crazy that they allow people to be schedulers, project manager or editors but they have never shopped before. It would make a all around better experience if all of the above had to perform a few shops. Then they could see the issues we encounter on a regular basis. If they even asked for feedback from the shoppers once a new project has been out a few weeks they would see an all around better shopper pool. Most of the time the issue is about how the survey (report) was written by the project manager that causes the issue. I cant tell you how many times the way the report questions were written make you want to pull your hair out because there is no "right" answer. If that person had to do the actual shop and report, they would see the error and make corrections.

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Popcorn ready! Gosh that went way offtrack

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I have been shopping with IPSOS for about 10 years and have never had a shop rejected nor have they refused to pay for any job I completed. Follow the guidelines and be honest and you will not have a problem. No shortcuts! IPSOS is in the top 3 of my favorite MSPs.

Honey...I have my issues with IPSOS, but then, I am an arrogant dickhead redneck (ADHR) who hates the French! Bottom Line, they usually pay fast, and they bonus fairly well...The vast majority of their editors are fair...In total, I think they are pretty good (well....as an ADHR, I can always whine about something!). Good post...love your style!

IMO do not think IPSOS is in the business to scam shoppers. Why ? It would be a extremely poor business decision; they would not have a client base or shoppers, and thus be out of business. Some clients do beat up the MSC's when the same shopper is consistently reporting the same thing day in and out on every shop. Maybe not specifically to your shops, but in general it is and can raise concern. This is one of the reasons certain shops are on a rotation. Generally when a shopper doesn't get paid, the report could not be used, thus they will not get paid. MSC's can't have their cookies and eat them too. It doesn't work that way. When reports are rejected (right or wrong), and you do not get paid, typically the shop has to be done over by another shopper. Maybe it is the end of the quarter, and has to be bonused because their window to complete has now narrowed. It is more time, cost and pressure on the MSC when this happens. They have to make their numbers too, just like any other business. Now as far as the timing and overall communications, yes, the MSC could most certainly improve in this area.

@Zek wrote:

IMO do not think IPSOS is in the business to scam shoppers. Why ? It would be a extremely poor business decision; they would not have a client base or shoppers, and thus be out of business.

There are certainly MS companies that have been guilty of this, but in my experience, IPSOS is not one of them.

I don't have any problem getting paid for work I do for Ipsos. Never have, since 2013. There are single incidents where I did one shop wrong or missed something and didn't get paid because I couldn't correct MY error. Those incidents are few and far between, and I do ok working for Ipsos. That being said, I don't do those electronic shops anymore, they don't bonus them like they used to, and most of the scenarios have something to do with Apple products, which I don't use and can't lie well enough to convince someone that I do.

I do a lot of their gas stations. I make $600 to 1000 in one week.

Must be AT&T

I now pick and chose companies by my past experience with their editors.
This one flunks. Don’t invent pics needed for shops out of the clear blue.