I'm a new member here, but not new to Mystery Shopping. This is the first time anything like this has happened.
I see my pay statement in Ispos Shopmetrics pay history, but it there is no corresponding Paypal deposit. I've contacted the only email that I can find associated with payment (firstname.lastname@example.org) twice, and I've heard nothing in return for over two weeks.
Does anyone have a better email contact for payment problems?
Did you do other shops for them that have been paid, either before or after the missing payment?
I had a problem, and reached out to the scheduler. She forwarded the payment problem to someone else, who took care of the problem. There was a typo in my e-mail that I had listed for PayPal -- totally my error, too! I corrected the typo, and my payment came the very next pay cycle.
I have a shop "received" since early September which has not been paid. Shops before and after it had been paid. Thanks for the info and I will use the first email address given and hope for timely payment. It's the multiple steps online order and shipping shop.