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Help! Didn't get paid from Ipsos Shopmetrics side. Who can I contact?

October 05, 2021 01:56AM
Hi,
I'm a new member here, but not new to Mystery Shopping. This is the first time anything like this has happened.
I see my pay statement in Ispos Shopmetrics pay history, but it there is no corresponding Paypal deposit. I've contacted the only email that I can find associated with payment (mspayments@ipsos.com) twice, and I've heard nothing in return for over two weeks.

Does anyone have a better email contact for payment problems?

Thanks in advance,

-meg-
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More Discussions About Ipsos Mystery Shopping (All Companies)
October 05, 2021 02:08AM
(Disregard)

Edited 1 time(s). Last edit at 10/05/2021 02:08AM by KA047.
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October 05, 2021 03:23AM
The statements are typically generated on Mondays and the payments transferred the following day.
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October 05, 2021 03:32AM
I am missing pay period 441 (9/14 - 9/21). It's already been two weeks.
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October 05, 2021 05:31PM
Did you do other shops for them that have been paid, either before or after the missing payment?

I had a problem, and reached out to the scheduler. She forwarded the payment problem to someone else, who took care of the problem. There was a typo in my e-mail that I had listed for PayPal -- totally my error, too! I corrected the typo, and my payment came the very next pay cycle.
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October 05, 2021 06:20PM
Mystery.shopping@ipsos.com and ask for payment. If you don't hear from them ASAP, let me know Jennifer.barrick@ipsos.com

Jennifer Barrick
Independent Scheduler
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October 07, 2021 06:36PM
Shout out and thanks to Jennifer, who got the ball rolling for me. I got paid today!
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October 07, 2021 06:58PM
I completed my first shop through Jen in the fall of 2005. In the passing years since that occasion, all of my contact with her has been first rate.
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October 11, 2021 05:17AM
I have to agree, Jennifer has been responsive and helpful.
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November 04, 2021 01:09AM
Is Jennifer the boss?
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November 10, 2021 03:09AM
@jenniferatgfk wrote:

Mystery.shopping@ipsos.com and ask for payment. If you don't hear from them ASAP, let me know Jennifer.barrick@ipsos.com

I have a shop "received" since early September which has not been paid. Shops before and after it had been paid. Thanks for the info and I will use the first email address given and hope for timely payment. It's the multiple steps online order and shipping shop.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~
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