IPSOS - Email Response?

Hi

IPSOS used to respond to questions sent to mystery.shopping@ipsos.com. Does anyone still get a response to this address? I haven't seen a response in weeks.

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I've been wondering too. I completed a shop on 10/14 and it's still pending. I don't think I've ever waiting this long from them.

The last couple of times I've asked questions about shops I need to do, or want to change I've gotten no response at all from that email address, even though the shops don't have a scheduler that I can contact directly.

I don't know what's going on. I'm on day 4 of waiting for a response to my last email to switch a shop to a different version of the same shop, at the same location.

I have tried to contact them at the above listed address a few times, no response. I have even gone to their website and left a chat message. Same thing, no response. They have been placed on my 10 foot pole list.

Same. its disappointing. They used to be pretty great to work with.

Cassiepark, I totally agree with you. It is a shame that this MSC can't respond to it's contractors. Oh well, there are other MSC's that are very responsive, so those are the ones that I work with.

This post will deal with two diametrically opposed situations: Ipsos in-house scheduling responses and independent scheduler replies. The first could not be any worse; the second any better for shoppers. I solved this irritating problem by avoiding any in-house Ipsos work. All of my requests for assistance from the independents have been both rapid and concise.

Shopperbob, I agree totally, the independent schedulers are top notch, in house should only go to the out house and stay there.

This mix of In-House and out of house and I shop first and I shop last and I shopped somewhere in between and I have a pet raccoon and whatever the heck stuff has made working with ipsos a real pain in the behind.

Perhaps they got too big too fast?

In the beginning of the year they seemed to be the only game in town around me but now I don't see too many of their shops were I am.

If they are treating their clients like they are treating the shoppers, that can't be good for business..

It's hard to know what the client expectations are. I do know that when Maritz had the gas station accounts, it was very rare for a location to not get done by the deadline. If for some reason a location went past a deadline, they would be on the phone with me telling me to name my price to get it done in the next day or two. Ipsos seems to be much more nonchalant about allowing locations to go past the deadline. And, the deadlines seem to change sometimes. I've seen gas station shops that are weeks or even months overdue. Of course, they might be going to the clients and claiming that it's covid related. We use that as an excuse for everything now. The clients may not care. The clients might be pissed off. We will never know unless gas stations start showing up with other companies.

I am not sure how to know who is in house or not. I know the scheduler I always work with for green gas stations is fantastic and responsive. So are the ladies that coordinate a lot of the mobiaudit shops.

Anytime I have had to send something to a general IPSOS mailbox has always been a nightmare, though.

I had a question about my shop. I thought I missed something. Right after my email to that address I got a status update (not an email) to my shop: ok for pay! ???? I guess they’re too busy to write. I just wanted to do a good job.

They seem quite slow in bonusing remote locations to get them done. I miss Maritz...

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